Manager, Digital Merchandising - Category Experience Strategy

Zoro • Chicago, IL

8h • $95,500 - $159,200 • Hybrid

About The Position

Zoro is redefining digital merchandising by transforming how customers discover, evaluate, and purchase products. Our goal isn’t just to offer breadth—it’s to create intuitive, confidence-building experiences that drive long-term loyalty. As the Digital Merchandising Manager of Category Experience, you will lead the strategy and execution of onsite experiences within key product categories. You’ll translate deep customer and product understanding into intuitive, high-performing experiences that make it easy for customers to find exactly what they need. This role is critical to driving conversion, increasing customer confidence, and building long-term loyalty through better product discovery.

Requirements

• 4–7+ years of experience in ecommerce, digital merchandising, category management, or a related field
• Strong understanding of how customers shop and navigate within product categories
• Experience optimizing onsite experiences, including navigation, filtering, search results, or product presentation
• Data-driven mindset with the ability to analyze performance and translate insights into action
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Experience working cross-functionally with Product, Marketing, Category Management, or Data teams
• Familiarity with taxonomy, attributes, and product data structures
• Strong communication and problem-solving skills

Responsibilities

• Own and optimize the end-to-end customer experience within assigned product categories, including browse, search results, and product discovery
• Develop and oversee the execution of category-specific merchandising strategies grounded in customer behavior, product complexity, and business priorities
• Improve how products are structured and presented by driving: Clear and intuitive taxonomy and navigation, High-quality attributes and effective filtering experiences, Logical product grouping and assortment presentation, Strong product relationships and compatibility signals, Content enhancements that support confident decision-making
• Identify opportunities for category-specific optimizations and run tests to validate impact
• Generate and prioritize hypotheses for category-specific overrides to sitewide logic; test, measure, and iterate based on performance
• Partner closely with the Global Experience Strategy team to align category needs with sitewide standards and inform improvements
• Collaborate cross-functionally with Category Management, Product Information & Enrichment, Digital Product, and Marketing teams to execute initiatives
• Analyze performance data and customer insights across the full journey—from search and browse through checkout and post-purchase—to identify friction points and uncover new growth opportunities
• Contribute to building repeatable playbooks and best practices that can be scaled across categories
• Support a test-and-learn culture by documenting results and sharing insights across the team
• Act as a thought leader on how customers shop within complex product categories and how to simplify that experience

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed