Manager, Digital Marketing - Off-Premise, Firehouse Subs, US

Restaurant Brands International•Jacksonville, FL

15h

About The Position

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. This role is with Firehouse Subs. RBI is committed to growing its brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Requirements

3–5 years of experience in digital commerce, marketplace management, or off-premise strategy, ideally in QSR or the restaurant space
Proven ability to drive growth through third-party delivery platforms with strong understanding of promotions, ads, and unit economics
Experience working with digital ordering ecosystems (e.g., Olo, aggregators, POS integrations)
Strong analytical skills with experience using tools like SQL, Tableau, Power BI or Looker
Track record of owning cross-functional initiatives (product, marketing, operations)
Experience managing external partners and vendors, including negotiations and performance management
Strong communication skills with the ability to influence stakeholders across all levels
Ability to operate both strategically and tactically in a fast-paced environment
Bachelor’s degree (technical or analytical field preferred)

Responsibilities

Develop and execute a data-driven strategy to grow third-party delivery balancing sales growth with margin optimization.
Own performance across delivery platforms (DoorDash, Uber Eats, Grubhub, ezCater), including promotions, ads, and merchandising.
Manage the end-to-end user experience across third-party platforms, including menu architecture, pricing, and availability.
Build and optimize promotional calendars, ensuring efficient spend and strong ROI across all marketplace investments.
Establish pricing, menu, and availability guardrails across all off-premise channels to protect brand standards and profitability.
Lead a test-and-learn roadmap (promotions, bundling, upsell strategies, group ordering) to improve conversion and order size.
Develop and maintain KPI dashboards (sales, fees, check size, profitability, conversion, ratings, cancellations, etc.) to inform decisions and strategy.
Own relationships with third-party delivery partners and technology providers, including regular business reviews and performance tracking.
Define and prioritize enhancements across ordering platforms based on business goals and franchisee feedback.
Partner closely with franchisees and advisory groups to gather insights, drive adoption, and ensure successful execution.
Deliver clear updates and recommendations to senior leadership, including the Brand President.