Manager, Off-Premise

BJ's Restaurants•Huntington Beach, CA

2d•$115,000 - $125,000•Hybrid

About The Position

At BJ’s Restaurants, we’ve been bringing people together to celebrate life’s moments since 1978. We’re more than a restaurant; we’re a team of passionate people who take pride in creating great food, memorable experiences, and a workplace where everyone feels valued. If you’re energized by teamwork, motivated to keep learning, and passionate about creating great experiences for others, you’ll feel right at home here. As our business continues to evolve, off-premise dining, including delivery, curbside, and pickup, has become a critical part of how we serve our guests and grow our brand. BJ’s Restaurants is committed to being a leader in the off-premise dining space. As Manager, Off-Premise, you will own the execution, growth, and continuous improvement of our “to-go” business, with a focus on third-party marketplace performance and the physical handoff experience. Reporting to the Director of Off-Premise & Digital Retail, you will act as the bridge between digital ordering and restaurant operations, ensuring every order is accurate, timely, and profitable. You’ll take a hands-on, data-driven approach to optimizing performance across platforms, improving the guest experience, and driving measurable business impact.

Requirements

5+ years of experience in digital product, e-commerce, marketplace, or off-premise strategy (multi-unit or high-volume environment preferred)
Strong analytical mindset with experience using data to drive decisions and uncover opportunities
Experience working with third-party delivery platforms (e.g., DoorDash, Uber Eats) and understanding of marketplace performance drivers
Experience managing digital menus, pricing, and content within CMS or similar platforms
Proven ability to run A/B tests, analyze customer behavior, and identify friction points in the user journey
Strong cross-functional collaboration skills across Marketing, Finance, Operations, and IT
Ability to balance strategy with hands-on execution in a fast-paced, evolving environment
Proof of eligibility to work in the U.S. required
Equal Opportunity Employer

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Execute the off-premise roadmap, translating strategy into clear KPIs tied to order growth and channel profitability
Optimize third-party marketplace performance (e.g., DoorDash, Uber Eats), including merchandising, placement, and discoverability
Manage pricing, promotions, and campaigns to drive incremental sales while protecting margins
Maintain brand integrity across all external platforms, ensuring menu accuracy, imagery consistency, and availability
Analyze menu performance and refine assortment, including removing or repositioning underperforming items
Optimize the end-to-end off-premise journey, from digital ordering through fulfillment and guest handoff
Identify and resolve friction points in the customer experience, including drop-off, delays, and order defects
Partner with Restaurant Operations and IT to align in-restaurant execution with digital capabilities
Develop SOPs and playbooks for peak periods, outages, and operational disruptions
Monitor cancellation rates, refund trends, and order accuracy, implementing corrective actions as needed
Own dashboards and reporting for key metrics, including order accuracy, fulfillment time, cancellation rate, refunds, and profitability
Triangulate data across internal systems and third-party platforms to uncover insights and opportunities
Conduct A/B testing and performance analysis to continuously improve the guest experience and business outcomes
Present clear, actionable insights to cross-functional stakeholders, identifying trends and growth opportunities
Manage relationships with third-party marketplace partners, including ongoing optimization and performance reviews
Conduct regular audits to ensure menu accuracy, modifier integrity, and compliance with brand standards
Oversee catering program performance, including process improvements and issue resolution
Evaluate and pilot new partner programs, ensuring alignment with business goals and measurable ROI