Mgr-Digital Commerce

Lowe's Companies, Inc.•Mooresville, NC

2d•Onsite

About The Position

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. The primary purpose of this role is to have single-threaded ownership of the Marketplace store experience. This individual will lead efforts that are medium to large in size, complexity, and that typically involve multiple work streams/functional groups. This includes responsibility for managing work streams end-to-end through the planning, development, execution, and implementation stages. This role will also have people leadership responsibility for more junior associates. Overall, this role contributes to an organizational function that plays an important role in moving Marketplace forward by driving ongoing improvements for increased sales/conversion. Shape the future of Retail Tech As a Manager, Marketplace Performance thought leader, you’ll get the opportunity to shape the future of retail technology under the leadership of one of Forbes Top 50 CIOs. You’ll also be leading a talented team who share your passion for innovation and excellence. Our halls are filled with brilliant minds from all walks of life who have the freedom to collaborate, explore their every curiosity, and build the future. Here, you can bring your unparalleled experience to the product domain while actively contributing to the long-term product strategy of the entire organization. With a laser focus on specific strategic product areas, you can take full ownership of the end-to-end delivery process. Leveraging your skills, you’ll be able to apply your knowledge across a diverse range of product portfolios, pushing boundaries and elevating innovation to new heights.

Requirements

Bachelor’s degree Business Administration, Marketing, Operations, Computer Science or related field or equivalent years of experience in lieu of education requirement, if applicable
7 Years Online-commerce/retail merchandising or business operation
4 Years Leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources

Nice To Haves

Master’s degree Business Administration, Marketing, Operations, Computer Science or related field
4 Years Managing a business segment
Corporate experience, retail a plus
Experience in Chat, Order Fulfillment, BOPUIS, B2B, Install Services, or Online Payment desired
International/global workforce experience
Agile/Scrum/SAFe certification

Responsibilities

Leads the execution of Marketplace store and omni experience that drives revenue and increases market share. Develops operational plans for the team, manages execution, and measures the KPIs.
Analyzes Marketplace store and omni opportunities for a segment of the online business and develops plans to close the gap and exceed customer expectations. Provides direction to the team on research needed, actions to take, and priorities.
Oversees work and execution plans, partnering with the business teams to translate business plans into tactical action items. Partners with cross-functional business and technology teams to identify and manage interdependencies. Manages risks, issues, decisions and scope changes.
Holds team accountable for meeting or exceeding expectations by managing milestones and deliverables and coordinating team activities.
Analyzes multiple sources of data (e.g. sales, customer feedback, conversion, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.
Serves as a subject matter expert for the Marketplace stores and omni area assigned to support cross-functional business team needs. Ensure the needs are understood, defined, prioritized, and implemented to close the gap.
Builds and manages relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.
Develops and communicates changes or improvements to an online business segment(s) as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed. Teach business leaders, peers, and working teams about components and importance of digital commerce.
Identifies formal and informal training opportunities to develop technical skills for the individual and team.
Identifies resource requirements needed from functional teams such as Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.
Assigned digital commerce support may be within one of the following areas: Dropship Modernization, Omni/Endless Aisle, Post Purchase & Fulfillment, Digital Category Optimization, Install & Services, Chat Operations, and additional digital business opportunities as needed.