Digital Commerce Operations Partner

Travelpro Products, Inc.•Boca Raton, FL

3d•Hybrid

About The Position

This role sits at the center of Travelpro's transformation—from a trusted legacy brand into a design-led, consumer-obsessed modern mobility company. The Digital Commerce Operations Partner supports the day-to-day management and optimization of Travelpro's global Shopify eCommerce websites, contributing directly to the achievement of annual revenue, margin, and eCommerce KPI targets. Working in close partnership with the E-commerce Platform & Operations Lead and the DTC Leads, this role helps maintain site performance, executes web projects, and ensures smooth operational continuity across multiple geographies. Success in this role means a well-functioning digital storefront — one where site issues are caught early, projects move efficiently, and customers experience a seamless path to purchase.

Requirements

1–2 years of experience operating an eCommerce website, ideally in a direct-to-consumer environment
High proficiency in Shopify Plus store management
HTML, CSS, and web design experience required
Proficiency in Microsoft Office, specifically Excel
Strong attention to detail and project planning and tracking skills
Demonstrated ability to work effectively cross-functionally across teams and vendors
Strong oral and written communication skills
Personal qualities of integrity, credibility, and commitment
Ability to manage multiple priorities and stay organized in a fast-paced environment
4-year college degree in Computer Science, Information Systems, eCommerce, or a related field

Nice To Haves

JavaScript and Liquid experience a plus
Knowledge of SEM, SEO, and ERP systems a plus
Shopify Plus certification or equivalent hands-on platform expertise preferred
Familiarity with web analytics tools and eCommerce reporting dashboards a plus

Responsibilities

Provide internal support for multiple Shopify Plus instances across geographies and their associated teams
Assist with website copy and design updates including landing page development and new on-site features
Support web projects across multiple internal departments and external vendors, keeping timelines and deliverables on track
Monitor orders daily and work closely with Customer Service, Finance, and Operations to address fraud alerts, chargebacks, and delayed shipments
Flag and escalate operational issues proactively to minimize customer impact and revenue leakage
Collaborate with DTC Leads and the Sr. Manager, eCommerce Operations to optimize site performance
Serve as a reliable operational resource for internal stakeholders across the eCommerce function