Manager, Digital Commerce (Dropship)

Lowe's Companies, Inc.•Mooresville, NC

1d•Onsite

About The Position

This Digital Dropship role has single-threaded ownership of digital commerce segments that are medium to large in size and complexity, involving multiple work streams and functional groups. The role is responsible for managing work streams end-to-end through planning, development, execution, and implementation stages. This position also includes people leadership responsibility for more junior associates. The role contributes to the advancement of digital commerce by driving ongoing improvements for increased digital sales and conversion.

Requirements

Bachelor’s degree Business Administration, Marketing, Operations, Computer Science or related field or equivalent years of experience in lieu of education requirement, if applicable
7 Years Online-commerce/retail merchandising or business operations
4 Years Leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources

Nice To Haves

Master’s degree Business Administration, Marketing, Operations, Computer Science or related field.
4 Years Managing a business segment
Corporate experience, retail a plus
Experience in Chat, Order Fulfillment, BOPUIS, B2B, Install Services, or Online Payment desired
International/global workforce experience
Agile/Scrum/SAFe certification

Responsibilities

Leads the execution of a digital commerce segment(s) that drives revenue and increases market share.
Develops operational plans for the team, manages execution, and measures the KPIs.
Analyzes digital commerce opportunities for a segment of the online business and develops plans to close the gap and exceed customer expectations.
Provides direction to the team on research needed, actions to take, and priorities.
Oversees work and execution plans, partnering with the business teams to translate business plans into tactical action items.
Partners with cross-functional business and technology teams to identify and manage interdependencies.
Manages risks, issues, decisions and scope changes.
Holds team accountable for meeting or exceeding expectations by managing milestones and deliverables and coordinating team activities.
Analyzes multiple sources of data (e.g. sales, customer feedback, conversion, LTR) to identify areas of optimization, create hypotheses, and define business value to ultimately drive action for improvement.
Serves as a subject matter expert for the digital commerce area assigned to support cross-functional business team needs.
Ensures the needs are understood, defined, prioritized, and implemented to close the gap.
Builds and manages relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.
Develops and communicates changes or improvements to an online business segment(s) as it relates to initiatives, capabilities, and features to ensure business teams are appropriately informed.
Teaches business leaders, peers, and working teams about components and importance of digital commerce.
Identifies formal and informal training opportunities to develop technical skills for the individual and team.
Identifies resource requirements needed from functional teams such as Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.
Assigned digital commerce support may be within one of the following areas: Dropship Modernization, Omni/Endless Aisle, Post Purchase & Fulfillment, Digital Category Optimization, Install & Services, Chat Operations, and additional digital business opportunities as needed.