Senior Manager, Digital Fulfillment (Dropship)

Lowe's Companies, Inc.•Mooresville, NC

1d•Onsite

About The Position

This role has single-threaded ownership of customer engagement for Dropship, including complex, strategic initiatives that involve multiple work streams and functional groups. It includes managing work streams end-to-end through strategy, planning, development, execution, and implementation. The role also has people leadership responsibility for more junior associates and contributes to advancing digital commerce by driving improvements for increased digital sales/conversion and customer lifetime value.

Requirements

Bachelor’s degree in Business Administration, Marketing, Operations, Computer Science or related field, or equivalent years of experience in lieu of education requirement.
8 Years of relevant experience.
4 Years of leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources.

Nice To Haves

Master’s degree in Business Administration, Marketing, Operations, Computer Science or related field.
4 Years of managing a business segment online-commerce/retail merchandising or business operations.

Responsibilities

Designing medium- and long-term strategy to grow customer engagement and sales on Lowes.com in conjunction with key cross-functional partners.
Serving as a subject matter expert to support cross-functional business team needs.
Influencing leader decision making by communicating effectively to senior leaders, providing insights, recommendations, and strategic direction.
Implementing processes to build a go-to-market strategy based on broad strategic direction.
Leading the strategic vision and execution of digital business initiatives that drive revenue and increase market share.
Developing new ways of working to implement and analyze digital commerce opportunities to improve functionality and exceed customer expectations.
Leading a team responsible for analyzing data (sales, customer feedback, conversion, LTR) to identify optimization areas, create hypotheses, and define business value to drive action.
Cultivating influential relationships with diverse project stakeholders on digital commerce business initiatives.
Developing and communicating changes or improvements to ensure business teams are informed.
Teaching business leaders, peers, and working teams about digital commerce.
Providing leadership to a global team of 6-7 direct reports, including hiring, setting goals, providing feedback, and managing performance.
Identifying training opportunities to develop technical skills for the individual and team.
Building, updating, and refreshing processes and scorecards as business needs evolve.
Identifying resource requirements from functional teams such as Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.