Manager Digital Commerce & Marketplaces

Cracker Barrel•Lebanon, TN

6d•Onsite

About The Position

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.

Requirements

Bachelor's degree in Business, Marketing, Retail, Ecommerce, Merchandising, or related field preferred.
5+ years of experience in digital commerce, retail, merchandising, marketing, or related business functions.
2+ years of leadership experience.
Experience managing business performance, financial results, or operational processes.
Demonstrated experience leading cross-functional initiatives and driving business outcomes.
Knowledge of digital commerce, retail operations, merchandising, and customer experience principles.
Strong analytical, financial, and problem-solving skills.
Ability to interpret data and translate insights into business actions.
Strong communication, collaboration, and leadership skills.
Experience managing multiple priorities in a fast-paced business environment.

Nice To Haves

Experience working with digital commerce platforms, reporting tools, and business systems preferred.

Responsibilities

Lead the performance and growth of digital commerce channels.
Develop and execute business strategies that support sales, profitability, customer engagement, and operational objectives.
Establish key performance indicators and monitor business results.
Identify opportunities to improve digital commerce performance and customer experience.
Oversee digital merchandising, product content, and online presentation to support business goals.
Ensure a consistent and compelling customer experience across digital channels.
Partner with marketing and other business teams to support promotions, campaigns, and product initiatives.
Monitor customer and business trends and recommend improvements.
Analyze business performance and identify opportunities to improve sales, profitability, and operational effectiveness.
Partner with stakeholders to support planning, forecasting, inventory management, and business initiatives.
Monitor performance metrics and develop action plans to achieve business objectives.
Support development and implementation of process improvements and operational efficiencies.
Lead, develop, and coach team members to achieve business and professional goals.
Foster collaboration across internal and external business partners.
Support organizational change, continuous improvement, and talent development initiatives.
Communicate business priorities, results, risks, and opportunities to stakeholders.