Manager Digital Capability Management, Quality System

Bristol Myers Squibb • Tampa, FL

11h • Hybrid

About The Position

This role is accountable for the controlled production support and life cycle management for applications (COTS & Custom Applications) used by Enterprise Quality Systems within Global Product Development & Supply. The primary application initially will be SmartQC. This role is accountable for managing day-to-day operational support, enabling the business to scale while improving key performance indicators impacting their efficiencies and improving overall customer experience. The role involves collaborating directly with business clients, IT Business Partners, and other IT functions on the delivery of digital capabilities. Collaboration with appropriate vendors is essential to ensure all critical system functionality is in working order. This position supports laboratory computer systems remotely on a worldwide basis, troubleshooting and resolving issues in supported systems, and providing training to users where necessary. Compliance with all Computer System Validation requirements and regulations is mandatory. The role requires a demonstrated track record of fast-paced implementations and the ability to collaborate with diverse individuals who are both technical and business process focused. An ability to lead medium-sized projects and enhancements is expected, along with the capacity to constantly learn new features and maintain technical competency to communicate effectively before leadership.

Requirements

• Bachelor’s degree in Science or Computer Science.
• Knowledgeable in laboratory operations, experience with LIMS or SmartQC.
• 5 years’ experience in Laboratory Systems and comfort with both the business and technical processes to answer any questions.
• Have a strong commitment to a career in technology with a passion for healthcare.
• Ability to lead initiatives related to continuous improvement or implementation of new technologies.
• Knowledge of Software Development Lifecycle (SDLC) and computer systems validation (CSV).
• Ability to quickly learn new technologies and incorporate them into a solution.
• Knowledge of Project Management skills, and experience with agile and scrum methodologies.
• Strong communication skill, ability to understand the needs of the business and commitment to deliver the best user experience and adoption.
• Experience in a laboratory environment; ability to relate to issues faced by laboratory personnel.
• Deep analytical skills and logical thinking to identify and resolve technical issues.
• Able to collaborate across multiple teams.

Nice To Haves

• If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Responsibilities

• Accountable for the controlled production support and life cycle management for applications (COTS & Custom Applications) used by Enterprise Quality Systems within Global Product Development & Supply.
• Managing day-to-day operational support, enabling the business to scale while improving key performance indicators impacting their efficiencies and improving overall customer experience.
• Collaborate directly with the business clients, IT Business Partners and other IT functions on delivery of digital capabilities.
• Collaborate with appropriate vendors to ensure all critical system functionality is in working order.
• Supports laboratory computer systems remotely on a worldwide basis.
• Troubleshoots and resolves issues in supported systems.
• Provides training to users where necessary.
• Complies with all Computer System Validation requirements and regulations.
• Demonstrate track record of fast paced implementations as well the ability to collaborate with diverse backgrounds of people who are technical as well as business process focused individuals.
• Ability to lead medium sized projects and enhancements.
• Ability to constantly learn new features and maintain technical competency is required to communicate effectively before leadership.
• Works independently on most deliverables.
• Participates in decision making and brings a variety of strong views and perspective to achieve team objectives.
• Experience in working with other system administrators and end users/customers to help configure and develop functions based on business requirements.
• Looks for challenging opportunities and focus on building strong capabilities.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager