Quality Management System (QMS) Manager

Schneider Electric•Buffalo, NY

2d•Onsite

About The Position

The Quality Management System (QMS) Manager is responsible for developing, implementing, maintaining, and continuously improving the organization’s Quality Management System in compliance with ISO standards (primarily ISO 9001). This role ensures that business processes meet regulatory, customer, and organizational requirements while driving a culture of quality and operational excellence.

Requirements

Bachelor’s degree in Engineering, Quality Management, Business Administration, or related field (required).
5+ years of experience in quality management systems.
Proven experience leading ISO 9001 certification audits.
Experience managing 5-10 people, including auditors, document control leaders and equipment calibrations
Strong knowledge of ISO standards (ISO 9001 required; others such as ISO 14001 or ISO 45001 a plus)
Excellent analytical and problem-solving abilities
Strong leadership and cross-functional collaboration skills
Effective communication and training skills
Experience with audit management and root cause analysis
Proficiency in quality tools (e.g., FMEA, SPC, CAPA)

Nice To Haves

Master’s degree preferred.
Experience in manufacturing, service, or regulated industry preferred.
Certified Quality Manager (CQM)
ISO 9001 Lead Auditor
Six Sigma (Green Belt or Black Belt)

Responsibilities

Establish, document, and maintain the Quality Management System in accordance with ISO standards.
Lead the organization through ISO certification, surveillance, and recertification audits.
Ensure all processes, procedures, and work instructions are documented, controlled, and effective.
Plan, conduct, and manage internal audits to ensure compliance with ISO requirements.
Act as the primary liaison with external auditors and certification bodies.
Ensure timely resolution of audit findings, nonconformities, and corrective actions.
Drive continuous improvement initiatives using methodologies such as Lean, Six Sigma, or CAPA (Corrective and Preventive Action).
Analyze quality data and key performance indicators (KPIs) to identify trends and opportunities for improvement.
Promote a culture of quality and customer focus across all departments.
Oversee document control systems, ensuring proper versioning, approval, and accessibility.
Standardize processes and ensure alignment with QMS requirements.
Maintain records in compliance with ISO standards and company policies.
Develop and implement training programs related to QMS requirements and quality standards.
Ensure employees understand their role in maintaining compliance and quality objectives.
Provide guidance and coaching to teams on quality tools and best practices.
Identify risks and opportunities within the QMS framework.
Support risk-based thinking across the organization and ensure mitigation plans are implemented.
Address customer complaints and ensure root cause analysis and corrective actions are completed.
Collaborate with suppliers to ensure quality requirements are met and maintained.

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits