Manager, DevOps Engineering

Teladoc Health•New York, NY

20h•Remote

About The Position

Teladoc Health Inc. seeks Manager, DevOps Engineering (Multiple Openings) at its facility located at 155 E 44th Street, 17th Floor, New York, NY 10017. This role involves working with engineering development leadership to build shared cloud infrastructure and application services that meet the requirements and needs of commercial platform and application teams, ensuring services are designed with 24/7 availability and operational maturity. The position requires leading, managing, and inspiring a team of DevOps engineers, building and maintaining a highly effective release management system, and assigning and monitoring the work of technical personnel. The role includes implementing quality control and review systems, conducting periodic reviews with stakeholders, and identifying/executing preventive measures to minimize customer impact. Analysis of application performance against Technical Operations SLA, collaboration with cross-functional business teams, and planning/deploying product releases with Product and Customer Support teams are key responsibilities. The role also involves implementing proactive monitoring, alerting, trend analysis, and self-healing systems, initiating service improvement plans with SRE and NOC teams, and managing the analysis and approval of new code through security and performance gates. An advocate for security and performance standards, the Manager will manage operational aspects of production and development servers, including developing and validating compliance with procedures. Adherence to ITIL and other audited regulatory compliance programs (HiTrust, FedRAMP) is required. The role involves updating management on critical incidents, acting as a point of contact for communications, and collaborating with IT, Technical Operations, business stakeholders, and vendors to resolve issues and provide subject matter expertise. Maintaining high-quality system technical specifications, process procedures, runbooks, SOPs, and infrastructure requirements definitions is essential. The role ensures the cost-conscious development of SaaS public and private cloud infrastructure using "infrastructure as code" and automated provisioning tools. Participation in the full software and infrastructure development life cycle, including requirements analysis and design implementation, is expected. Consultation with Product Management for prototyping, refining, testing, and shipping products, as well as implementing new customer features, products, and utilities, is part of the role. Identifying and evaluating new technologies, analyzing user needs, and collaborating with Operational, Development, and Architectural teams to ensure operational maturity are also key functions. The role ensures internally developed and externally acquired solutions are appropriately instrumented and monitored. Managerial work to accomplish tasks and projects within defined timelines and in a professional manner is required. This role is 100% Telecommuting and supervises 9 individuals.

Requirements

Bachelor’s degree, or foreign equivalent in Computer Engineering, Electrical Engineering or a related field, plus 8 years of experience as a Technology Lead, Azure Infrastructure Consultant, Microsoft Build Master, Lead Engineer, or other occupation involving Software within the Service (SaaS) industry.
Professional experience with version management and ticketing systems such as Git and Jira.
Professional experience deploying, operating and troubleshooting web application software on Unix/Linux systems.
Professional experience with continuous integration, testing and deployment with tools such as Jenkins, Azure DevOps, Bamboo CI, etc.
Professional experience working with large scale infrastructure in AWS or Azure public cloud.
Professional experience designing systems with high availability and disaster recovery.
Professional experience with monitoring, metrics and visualization tools such as New Relic, Sensu, Nagios, etc.
Professional experience with Unix/Linux system administration and troubleshooting.
Alternatively, a Master’s degree, or foreign equivalent in Computer Engineering, Electrical Engineering or a related field, plus 6 years of experience as a Technology Lead, Azure Infrastructure Consultant, Microsoft Build Master, Lead Engineer, or other occupation involving Software within the Service (SaaS) industry.
Professional experience with version management and ticketing systems such as Git and Jira.
Professional experience deploying, operating and troubleshooting web application software on Unix/Linux systems.
Professional experience with continuous integration, testing and deployment with tools such as Jenkins, Azure DevOps, Bamboo CI, etc.
Professional experience working with large scale infrastructure in AWS or Azure public cloud.
Professional experience designing systems with high availability and disaster recovery.
Professional experience with monitoring, metrics and visualization tools such as New Relic, Sensu, Nagios, etc.
Professional experience with Unix/Linux system administration and troubleshooting.

Responsibilities

Work with engineering development leadership to build shared cloud infrastructure and application services.
Ensure services are designed with 24/7 availability and operational maturity.
Lead, manage and inspire a team of DevOps engineers.
Build and maintain a highly effective release management system.
Assign and monitor the work of technical personnel, ensuring quality control and review systems throughout development and deployment.
Conduct periodic reviews with key stakeholders.
Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customer's experience.
Analyze and review application performance against the Technical Operations SLA.
Work with cross-functional business teams to understand requirements and other performance SLAs.
Collaborate with Product and Customer Support teams to plan and deploy product releases.
Implement proactive monitoring, alerting, trend analysis and self-healing systems.
Initiate and drive service improvement plans, collaborating with our SRE and NOC teams.
Manage analysis and approval of new code through security and performance gates.
Be an advocate for security and performance standards in the organization.
Manage operational aspect of production and development servers including developing, training in, and validating compliance with procedures and checklists.
Ensure team's adherence to ITIL and other audited regulatory compliance (HiTrust, FedRAMP) programs.
Update management in case of critical incidents and act as a point of contact for other related communications.
Work within IT and Technical Operations, business stakeholders and with vendors, to successfully identify, prioritize, and resolve issues and provide subject matter expertise.
Ensure system technical specifications, process, procedures, runbooks, SOPs, and infrastructure requirements definitions are maintained and high-quality.
Ensure the development of our SaaS public and private cloud infrastructure is conducted in cost conscious ways, using "infrastructure as code" and automated environment provisioning tools and techniques.
Participate in the full software and infrastructure development life cycle process including requirements analysis and design implementation.
Consult with the Product Management team to prototype, refine, test, and ship products to meet business needs.
Consult and participate in implementation of new customer features, products, and utilities.
Identify and evaluate new technologies for implementation.
Analyze user needs to determine technical requirements.
Collaborate with the Operational, Development and Architectural teams to ensure operational maturity requirements are met, and recommend operational improvements.
Ensure internally developed and externally acquired custom off the shelf solutions are appropriately instrumented and monitored.
Perform managerial work to accomplish tasks and projects within defined timelines and in a professional manner.