DevOps Engineering Manager

SofterWare

5d•Remote

About The Position

DonorPerfect Canada, a SofterWare company, builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use their flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve. The DevOps Engineering Manager leads the strategy, development, and evolution of DevOps practices across infrastructure, deployment, and operations. This role combines technical leadership with team development to drive scalable, secure, and efficient cloud environments while improving the speed, quality, and reliability of software delivery. As a key member of the Development Leadership Team, the Manager fosters a culture of automation and continuous improvement, enabling high-performing systems that support mission-critical applications.

Requirements

10+ years of experience in engineering, infrastructure, or DevOps roles
3+ years of experience leading DevOps or platform teams
Deep expertise in CI/CD systems (e.g., Azure DevOps, GitHub Actions)
Strong experience with Infrastructure as Code (Terraform strongly preferred)
Experience with cloud platforms (Azure and/or AWS)
Strong background in automation, scripting, and distributed system design
Experience with containerization and orchestration (Docker, Kubernetes)
Proven ability to lead teams, influence engineering culture, and drive organizational change
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience

Nice To Haves

Experience working in SaaS or product-led environments
Experience transforming traditional operations teams into DevOps organizations
Experience with observability tools (e.g., New Relic, Datadog, Prometheus, Grafana)
Familiarity with security and compliance in cloud environments
Strong understanding of the software development lifecycle (SDLC) and Agile methodologies

Responsibilities

Lead, mentor, and grow a high-performing DevOps team focused on impact, ownership, and continuous improvement
Develop and execute a strategy to upskill and transform traditional operations staff into modern DevOps practitioners
Foster a culture of automation, accountability, and engineering excellence
Partner closely with Engineering and Product leadership to align platform capabilities with delivery goals
Serve as a key contributor to the Development Leadership Team, shaping engineering direction, standards, and practices
Manage team performance through regular 1:1s, coaching, feedback, and career development planning
Communicate effectively with both technical and non-technical stakeholders to drive alignment and outcomes
Define and execute a clear DevOps strategy aligned to business priorities and product goals
Champion best practices across CI/CD, observability, reliability, and security
Establish and track KPIs for delivery performance, reliability, and operational efficiency
Drive improvements aligned to engineering performance metrics (e.g., deployment frequency, lead time, change failure rate, uptime)
Continuously improve deployment speed, system stability, and developer experience
Lead major DevOps and infrastructure initiatives from design through production readiness
Architect, implement, and optimize CI/CD pipelines to enable fast, reliable, and repeatable software delivery
Serve as a technical authority on pipeline design, automation, and release engineering practices
Standardize and scale build, test, and deployment processes across engineering teams
Drive an automation-first mindset to eliminate manual processes and reduce operational overhead
Lead and mature Infrastructure as Code practices using tools such as Terraform, Ansible, CloudFormation, Terragrunt, and Bicep
Design and manage scalable, secure, and resilient cloud infrastructure across Azure and AWS
Ensure consistency, repeatability, and governance across environments
Ensure infrastructure supports high-performing, scalable online experiences, including peak donation and campaign traffic
Provide architectural guidance and governance for platform and infrastructure decisions
Establish and enforce cloud cost governance practices across Azure and AWS
Implement cost visibility and accountability across engineering teams
Monitor, analyze, and optimize cloud spend to ensure efficient resource utilization
Partner with Finance and Engineering leadership to align infrastructure investments with business value
Ensure high availability, performance, and scalability of production systems, supporting uptime targets and minimizing production incidents
Ensure production systems reliably support critical customer-facing experiences, including online donation platforms
Own monitoring, alerting, and incident response practices to ensure rapid detection and effective resolution
Embed DevSecOps principles into pipelines and infrastructure
Drive proactive improvements in system reliability, resilience, and operational readiness