Manager, Developer Documentation & Experience

Marqeta•Vancouver, BC

19h•Remote

About The Position

As Marqeta’s Manager, Developer Documentation and Experience you will lead our documentation team and evolve how we deliver developer experiences at scale. This role goes beyond traditional technical writing. You will define how complex financial systems are translated into clear, actionable guidance and ensure our documentation is structured around real customer use cases, not just technical endpoints. You will own documentation strategy, information architecture, and content quality across APIs, SDKs, and platform surfaces. In close partnership with Product, Engineering, and customer-facing teams, you will ensure documentation is accurate, timely, and aligned to how developers actually build on Marqeta. Documentation is a core part of the Marqeta product experience. It is often the first touchpoint for developers and plays a critical role in how quickly they can integrate, launch, and scale. High-quality documentation builds trust, reduces friction, and directly impacts developer adoption and long-term customer success. This role comes at a pivotal moment as we expand our platform and invest in AI-driven workflows to improve how content is created, maintained, and consumed. You will play a key role in shaping how AI is applied to scale content, improve discoverability, and enhance the overall developer experience. We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us! This position is not for an existing vacancy.

Requirements

8+ years in technical writing or developer documentation, with 2+ years in leadership.
Experience delivering documentation for APIs, SDKs, or complex platform products.
Strong information architecture and content strategy skills, with experience scaling documentation systems.
Ability to translate complex systems into clear, concise, and actionable guidance.
Proficiency with Markdown, Git, and modern documentation tools.
Strong cross-functional collaboration, communication, and project management skills.
A mindset focused on developer experience, usability, and continuous improvement.
Experience in payments, fintech, or enterprise SaaS
Familiarity with backend languages (Python, Go, Java, Node)
Experience with large-scale documentation systems and information architecture
Experience with AI-driven or automated documentation workflows

Nice To Haves

Experience building or scaling developer portals or self-service platforms.
Familiarity with onboarding flows, sandbox environments, or API-first ecosystems.
Experience partnering with Developer Relations or developer-facing teams.
Background in content analytics, SEO, or improving content discoverability.
Experience creating diagrams, architecture visuals, or instructional media.

Responsibilities

Lead and develop a team of technical writers, fostering a high bar for clarity, quality, and customer impact.
Define and drive documentation strategy, standards, and information architecture across the platform.
Partner with Product, Engineering, Design, and Support to document features as they are built.
Improve developer onboarding and reduce time to integration through structured, high-quality documentation.
Identify gaps in APIs, SDKs, and workflows through documentation and developer feedback.
Contribute to a cohesive developer experience across documentation, SDKs, and platform surfaces.
Drive innovation in tooling, automation, and AI-driven content workflows.
Use data and feedback to continuously improve content quality, coverage, and discoverability.