Manager, Design & Experience (US)

TD•Mount Laurel, NJ

6d•$91,000 - $136,240

About The Position

The Manager, Workplace Design & Experience is a strategic role within Enterprise Real Estate responsible for shaping innovative environments across TD’s U.S. real estate portfolio. The role leads planning, design strategy, and experience for corporate and retail environments, executive spaces, and amenity areas that support employee and client engagement, business performance, brand expression, and operational excellence. The manager applies strong design and technical expertise, business acumen, and innovation to develop concepts, standards, and solutions aligned with TD’s workplace and retail vision and enterprise objectives. The position uses generative AI, visualization tools, and emerging technologies to support concept development, space planning, test fits, renderings, and design solutions, while identifying opportunities to improve efficiency, innovation, and project outcomes. Working within Enterprise Real Estate, the role provides design subject matter expertise and partners with business liaisons, project teams, consultants, and other stakeholders to translate business requirements into meaningful design experiences. It balances design with requirements, ensures alignment with standards, and develops solutions supporting flexibility, collaboration, inclusivity, and long-term organizational success. The manager oversees multiple broad and large-scale initiatives and external consultants, and has financial, operational, risk and control, compliance, and team leadership accountabilities.

Requirements

Bachelor’s degree required.
Graduate degree or progressive work experience in addition to the stated experience is required.
At least 5 years of related experience.
Management experience related to consultants.
Excellent organizational and communication skills.
Excellent computer skills, including Microsoft Office and Microsoft Project.
Experience reading and performing quality control for construction documents.
Demonstrated architectural or interior design experience related to corporate and retail projects.
Multi-day travel may be required, including travel to active construction sites.
Ability to meet the listed physical requirements, including continuous sedentary work, sitting, operating standard office equipment, performing multiple tasks, concentrating for long periods, and reading, writing, and comprehending instructions.

Nice To Haves

Registered or unregistered architect, project manager, or designer; licensed professionals preferred.
Experience with LEED and WELL; LEED AP and WELL AP certification preferred.
Bachelor’s degree in Interior Design, Architecture, or a related discipline preferred.
Financial services or large corporate workplace experience is an asset.

Responsibilities

Research relevant benchmarking and industry trends.
Brainstorm and conceptualize experience scenarios, defining their application logic.
Create and develop business-specific concepts and solutions.
Connect requirements across lines of business to ensure standards alignment and clear direction for partners and consultants.
Participate in planning, managing, and implementing special programs, providing design experience subject matter expertise for initiatives affecting other business units.
Build close working relationships with project partners to identify opportunities, challenges, and solutions addressing customer requirements and special needs.
Manage multiple broad and large-scale initiatives.
Collaborate to ensure solutions meet company design and technical standards.
Manage external consultants to ensure timely and accurate design solutions that meet business objectives and comply with company procedures and applicable legal and regulatory guidelines.
Support the Bank’s Customer Service Strategy and consider the impact of decisions on the Bank, customers, employees, and stakeholders.
Provide high-quality service to internal partners, vendors, and customers; lead, coach, and model quality service delivery and support ongoing improvements to the partner and customer experience.
Support the development and implementation of operational strategies and objectives, participate in establishing and executing business plans and goals, and contribute to measurable service and product quality.
Develop and maintain an operating budget, ensure adherence, and provide financial reports and budget variance analysis to management.
Communicate business strategies, programs, and practices, and establish and operate change strategies throughout the organization.
Deliver business services and capabilities that optimize processes, technology, and people, and support TD’s integrated, customer-focused operating model.
Operate within TD’s risk appetite by understanding applicable risk objectives and tracking key metrics against policies, procedures, and limits.
Complete required job-specific and compliance training, ensure team members complete required training, follow risk and control programs, and consult risk functions on policies, procedures, and controls.
Ensure ongoing compliance with internal and external audit and regulatory requirements; respond to audit, regulator, and compliance requests and findings, and maintain action-plan records.
Set context, goals, and objectives for the business unit or function and communicate them to the team.
Support plans to acquire, develop, and retain diverse teams with the capabilities required for current and future strategies.
Model TD leadership, customer and employee experience, and risk and control behaviors; advance an inclusive culture and extraordinary employee experience.
Lead, coach, and develop an effective team through ongoing training and performance and development management.