Manager, Delivery Strategy & Operations

Wingstop

About The Position

The Manager, Delivery Strategy & Operations will play a critical role in driving the growth and operational excellence of Wingstop’s delivery business, ensuring a seamless and craveable guest experience that reflects the brand’s high standards. This role partners closely with Brand Partners (franchisees), cross-functional teams, and Delivery Service Providers (DSPs) to optimize performance, enhance operational execution, and support Wingstop’s digital-first strategy. Acting as a key liaison, this leader will champion consistency, accountability, and continuous improvement across the delivery ecosystem while helping scale a best-in-class, flavor-forward experience for guests to:

Requirements

5-8 years of experience driving digital sales growth across eCommerce, off-premise channels, or platform partnerships within QSR, retail, or marketplace ecosystems.
Proven ability to scale delivery and digital ordering channels (first-party and aggregators), with a focus on driving traffic, conversion, and average ticket growth preferred
Understanding of digital commerce levers including menu optimization, in-app merchandising, pricing and promo strategy, and conversion funnel performance.
Experience managing and optimizing strategic partnerships with third-party delivery platforms and other digital platforms.
Strong analytical mindset with the ability to turn data into actionable insights that drive same-store sales and off-premise mix growth.
Ability to operate effectively in a franchise-driven, cross-functional environment, influencing Marketing, Operations, Technology, and external partners.
Strong communication and stakeholder management skills, with the ability to align corporate strategy with field execution.
Passion for digital innovation, loyalty, and the evolving off-premise customer journey, with a focus on delivering a seamless and differentiated Wingstop experience.
Working knowledge of P&Ls and performance analysis.
Technical Skills: Advanced proficiency in Excel, PowerPoint, and Word, with strong comfort using Power BI and leveraging AI tools to enhance daily productivity and decision-making.

Responsibilities

Serve as the primary point of contact for Brand Partners coordinating cross-functional resolution and reinforcing clear scope boundaries.
Proactively manage and rigorously assess delivery operational performance metrics, including delivery times and SLA adherence, in partnership with DSPs.
Continuously evaluate the end-to-end customer journey, identifying friction points and leading iterative, joint problem-solving initiatives with DSP partners to drive sustained improvement.
Develop and execute a revenue-driven delivery strategy, optimizing promotions and ad spend to effectively target and convert customers on-platform.
Partner cross-functionally with Accounting and Finance and oversight of ancillary DSP services.
Lead structured performance reviews with DSPs to improve operational execution, reliability, and guest satisfaction.
Support growth initiatives and platform optimizations, including ad hoc enhancements and expanded partnerships that improve performance, scalability, and partner alignment.

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Discount on Wingstop gift cards
Onsite game room