Manager, Delivery Strategy & Operations
About The Position
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience. Cedar’s Delivery team is responsible for the successful implementation of our products and ongoing customer support. Cedar is hiring a Manager, Delivery Strategy & Operations to help run and improve the operating system behind our Delivery organization. This person will own high-priority operational workflows that connect customer demand to capacity planning, cost visibility, leadership reporting, and day-to-day execution across Delivery and adjacent CX functions. This role is ideal for a highly analytical, systems-oriented operator who can both keep critical business processes running and improve them over time. We are looking for someone who is comfortable working across strategy and execution: building structure in ambiguous environments, translating data into decisions, and partnering closely with Delivery, Product, Finance, and other cross-functional leaders. This person should also bring a strong automation mindset. Portions of the role should become simpler, more scalable, and less manual over time, and we want someone who is excited to use AI, tooling, and process design to strengthen the operating model rather than just maintain it.
Requirements
- Bachelor’s degree required.
- Minimum 5 years of experience in a consulting or operations role (or equivalent).
- Strong analytical, modeling, and problem-solving skills, with the ability to turn ambiguity into clear recommendations and executive-ready materials.
- Demonstrated ability to independently run workstreams, manage stakeholders effectively, and deliver with consistency in fast-moving environments.
- A systems-thinking mindset and enthusiasm for using automation and AI to improve internal processes and team leverage.
- Intellectual curiosity; consistent desire to innovate and improve
Nice To Haves
- Prior experience in client services operations and/or client implementations a plus.
- Healthcare experience or intuition is a plus; patient engagement or revenue cycle knowledge a plus.
Responsibilities
- Own and improve core Delivery Strategy & Operations workflows across staffing, cost visibility, planning, reporting, and operational continuity.
- Lead high-priority workstreams including Jira infrastructure and data stewardship, staffing and cost models, and strategic planning support.
- Build clear, decision-useful dashboards, models, and materials that help leaders make better resourcing and operating decisions.
- Partner across Delivery, CX, Product, and Finance to improve execution and keep critical operating cadences running smoothly.
- Identify opportunities to simplify recurring work through automation, AI, and better process design.
- Exemplify Cedar’s values.
Benefits
- competitive benefits and wellness package
- Unlimited PTO for vacation, sick and mental health days
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
