Manager, Deal Desk
About The Position
Five9 is seeking a Manager, Deal Desk to lead a team of analysts focused on the operational efficiency of Five9's Go-To-Market (GTM) teams. This role involves managing team members, ensuring smooth revenue operations, and removing roadblocks in the sales process. The Manager, Deal Desk will oversee the end-to-end deal approval process, ensuring adherence to pricing, discounting, and contractual guidelines. This position requires close collaboration with Sales, Finance, Legal, and Customer Success teams to expedite deal velocity, mitigate risks, and drive revenue growth. The ideal candidate is detail-oriented, process-driven, and comfortable in a fast-paced, scaling environment.
Requirements
- 5+ years in Deal Desk, Sales Operations or Revenue Operations roles within SaaS or high-growth tech companies
- Experience with contact center software or cloud services a plus
- Proficiency in Salesforce (CRM/CPQ), familiarity with DocuSign CLM
- Strong analytical mindset
- Excellent communication (written/verbal)
- Ability to influence without authority
- Comfort with ambiguity in a scaling environment
- Experience with partner/channel deal structures
- Renewal Management
Responsibilities
- Process Optimization: Identify bottlenecks in the deal desk process and implement improvements to reduce cycle times and increase win rates
- Cross-functional Collaboration: Act as the primary escalation point for sales reps on complex deals, partner with Finance for revenue recognition, Legal for contract redlines, and Product teams for beta/controlled released products
- Risk Management: Flag and mitigate risks related to non-standard terms, competitive bids, multi-year commitments, and partner deals
- Policy Development: Collaborate on updating deal desk playbooks. Support new product launches, and international expansions by adapting deal desk processes
- Training & Enablement: Train deal desk team on best practices and policy adherence, conduct periodic audits to ensure compliance
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
