Deal Desk Manager

LucidLink

2d•Remote

About The Position

LucidLink is seeking a strategic and detail-oriented Deal Desk Manager to oversee commission operations and sales compensation. This role is crucial for ensuring the sales team is paid accurately and on time, aligning with plans designed to drive desired behaviors. The position involves being the internal authority on commission plan design, payout operations, and compensation governance, with a secondary focus on pricing execution and CPQ administration. The ideal candidate possesses deep expertise in sales compensation, including plan design, quota-setting, monthly calculations, and dispute resolution, along with familiarity with deal desk operations and quoting tools to support the entire revenue cycle. This role requires strong cross-functional collaboration, analytical rigor, and process discipline, recognizing the trust-sensitive nature of accurate and transparent commission management.

Requirements

4–6 years of experience in Sales Compensation, Revenue Operations, or Deal Desk roles within a B2B SaaS environment, with the majority of that time focused on commission operations and plan management
Deep expertise in sales compensation plan design, quota-setting, payout operations, dispute resolution, and compensation governance.
Experience administering or optimizing a commission management tool (e.g., QuotaPath, CaptivateIQ, Spiff, Xactly, or similar)
Familiarity with SaaS pricing models, CPQ systems, and deal structuring — enough to own quoting operations and partner effectively with Sales and Finance on deal execution
Strong analytical skills with the ability to model compensation scenarios, identify payout anomalies, and translate data into actionable recommendations
Demonstrated ability to collaborate cross-functionally with Sales, Finance, Legal, and RevOps in a high-growth, fast-moving environment
Experience in a startup or high-growth company where you've had to build or significantly improve compensation processes from the ground up

Nice To Haves

Hands-on experience with CPQ tools (e.g., Salesforce CPQ, DealHub, or similar) is a plus

Responsibilities

Own end-to-end commission operations, including monthly calculation, validation, and timely payout of commissions across the sales organization — ensuring accuracy, consistency, and full auditability at every step.
Serve as the primary point of contact for all commission-related inquiries from the sales team, resolving disputes quickly and transparently, and building the trust that comes from a well-run compensation function.
Lead commission plan design and governance in collaboration with Sales, Finance, and RevOps — translating business objectives into incentive structures that drive the right behaviors, balancing simplicity for reps with flexibility for the business.
Maintain and continuously improve compensation policy documentation, ensuring clarity and consistency around quotas, crediting rules, accelerators, clawbacks, and exceptions — so that reps and managers never have to guess how they're being measured.
Analyze payout trends, attainment distributions, and plan effectiveness on an ongoing basis, surfacing insights that inform compensation strategy and help leadership make data-driven decisions at each planning cycle.
Partner with Finance on accruals, forecasting, and compensation-related reporting, ensuring that commission liabilities are accurately reflected and that the business has clean visibility into its compensation spend.
Manage commission tool administration — configuring, maintaining, and improving the systems used to calculate and track compensation, whether that's a dedicated ICM platform or a Salesforce-based solution.
Support pricing and deal desk operations by managing discount frameworks, approval guardrails, and CPQ tooling in collaboration with Sales and Finance — ensuring quotes are accurate, compliant, and move through the approval process efficiently.
Enable the sales team on both commission plan mechanics and quoting processes, providing training and clear documentation that reduces confusion and allows reps to focus on selling.
Track and report on deal metrics including discount trends, deal cycle times, and approval patterns to support pricing decisions and overall sales performance visibility.