Manager, Database Operations and Technology

Dallas College • Dallas, TX

7d • Onsite

About The Position

The Manager, Database Operations & Technology will serve as a key resource to the Development Team and the Director, Donor Services in ensuring high-quality execution of all internal team functions of the Development Team. The Manager, Database Operations & Technology will report to the Director, Donor Services. Like all DCF employees, this individual is a keeper of the DCF culture of philanthropy.

Requirements

• Bachelor’s degree plus three (3) to five (5) years of related work experience preferred.
• Official transcripts are required.
• Must have a valid driver’s license required to travel to various off-site locations.
• Work hours may extend beyond the typical eight hours, Monday-Friday, including weekends and holidays to provide immediate support in exceptional cases.
• Potential for some hybrid work.
• Strong collaborative interpersonal skills and the ability to build positive and effective relationships and teams internally and with key foundation stakeholders.
• Strong organizational and time management skills with attention to detail and the ability to work independently and prioritize workload.
• Experience enhancing the college’s relationship with external customers.
• Knowledge of college policies and compliance procedures.
• Understanding of what is required to create a collaborative, high-performing environment that encourages and takes advantage of diverse viewpoints.
• Understands and effectively manages group dynamics and ambiguity; maintains confidentiality; acts ethically and with integrity.
• Embraces positive change and works with colleagues in a spirit of partnership and transparency.
• Ability to think strategically with a demonstrated ability to develop options to address foundation needs, solve problems and make important decisions.
• Must have excellent customer service skills with internal leadership, internal staff, DC partners, and external partners.

Responsibilities

• Serve as the Foundation database expert for the Raiser’s Edge donor database, ensuring accurate and consistent information management and process improvement including workflows, automations, and integrations
• Create and maintain detailed database, SOPs of internal business processes and workflows related to the database and other support applications, ensure adherence to business rules and procedures relevant to donor cultivation, stewardship and fundraising activities including training curriculum for new and existing Raiser’s Edge users
• Support the data needs of the Foundation and various campus units, by preparing lists, generating ad-hoc and standard analytical, statistical and financial reports to accurately, clearly, and effectively present desired data in dashboards and reports to help tell the data story for fundraising objectives
• Train users on the functionality, standards, and proper use of technology stack and IT Infrastructure (including responsible AI) to ensure that team members use database and other assets responsibly, in accordance with their security levels, as well as leading team training and dispersing appropriate learning materials
• Create and implement moves management tracking and reporting across multiple platforms, with focus on Raiser’s Edge by keeping up to date with industry standards and best practices in addition to routinely conducting technology audits to determine best ROI. This includes making suggestions for improvements to annual giving and major gift data strategies leading to increased productivity and greater chances of surpassing fundraising objectives
• As the leading expert, stay abreast of innovation and techniques in database administration, specifically Raiser's Edge, and other Blackbaud solutions (ResearchPoint, PaperSave, data enrichment, AwardManagement, MailChimp, FundMiner, and others)
• Completes required Dallas College Professional Development training hours per academic year
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager