Manager, Data Steward
About The Position
CHANEL is seeking a Manager, Data Steward to join its Corporate Data team within the Digital and Client Experience organization. Based in New York City, the role safeguards and advances the health, quality, and growth of CHANEL’s U.S. client database. The position partners with stakeholders across all Luxury Retail divisions and CHANEL Tech, translating business needs into data priorities and driving the resolution and prevention of data-quality issues. The Manager supports execution of the Client Data roadmap, reporting to the Client Data Product Owner. The role leads business-side data-quality projects across Fragrance and Beauty, Fashion, and Watches & Fine Jewelry; establishes data-quality frameworks and naming conventions; monitors and cleanses client data; validates incremental datasets; and coordinates stewardship of sensitive client profiles. It also manages initiatives from issue identification and root-cause analysis through testing, communication, and resolution, while helping stakeholders use trusted data to generate meaningful insights.
Requirements
- Minimum of 5 years of experience in data stewardship, analysis, or a similar area.
- Background in data engineering or data management.
- Experience with CRM systems, such as Salesforce Data Cloud; analytics tools, such as BigQuery, Looker, or Power BI; and activation platforms, such as Salesforce Marketing Cloud.
- Ability to contribute to end-to-end project delivery with minimal guidance and influence the business on best practices and solutions.
- Strong written and oral communication skills, with the ability to communicate effectively with all stakeholders.
- Problem-solving skills, including ownership of complex data-quality challenges, root-cause analysis, and delivery of practical solutions.
- Detail orientation, including data-point analysis, understanding data flows, impact identification, and technical logic.
- Strong storytelling and interpersonal skills for presenting ideas and leading discussions.
- Collaborative, hands-on leadership and ability to work in a cross-functional, matrixed, analytical, and fast-paced environment.
Nice To Haves
- Bachelor’s or master’s degree preferred.
Responsibilities
- Define a data-quality framework, including KPIs, thresholds, naming conventions, and harmonization.
- Own business-side data-quality projects across Fragrance and Beauty, Fashion, and Watches & Fine Jewelry.
- Benchmark data quality against the industry.
- Propose data-flow optimizations and new ways of working to improve efficiency and data usage.
- Continuously monitor the client database and proactively detect quality gaps and business risks.
- Partner with the Tech team to develop automated monitoring that flags issues before data is used for reporting or activation.
- Define and harmonize naming conventions and ensure new data entering the ecosystem follows them.
- Drive ongoing database cleansing and hygiene by eliminating inconsistencies and non-compliant values.
- Serve as a subject-matter expert on client-database business rules and educate the Client Intelligence community about data behavior and quality issues.
- Consolidate sensitive U.S. client profiles weekly and coordinate international-client stewardship with other regions as the U.S. representative in the Global Data Steward community.
- Perform comprehensive data validation on incremental datasets.
- Identify, prioritize, and resolve data-quality issues with CHANEL Tech.
- Develop practical workarounds and interim solutions while sustainable resolutions are underway.
- Improve client datasets to maintain best-in-class quality and enable analysts and business teams to generate insights.
- Lead data-quality initiatives end to end, from issue identification and impact assessment through root-cause analysis, testing, validation, communication, and resolution.
- Plan, coordinate, track, and communicate project progress, ensuring timely delivery and clear accountability.
- Bring forward improvement opportunities in partnership with the Client Data Product Owner to support the Client Data roadmap.
- Coordinate with data analyst teams and provide regular, business-focused updates to stakeholders at all organizational levels.
Benefits
- Dedicated paid time off for wellbeing, including a two-week August office closure, and a wellbeing fund.
- Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership.
- Paid vacation, holidays, sick days, and volunteer days.
- 401(k) and other incentives.
- Medical, dental, and vision coverage; virtual care through MDLIVE; One Medical; flexible spending accounts for health care and dependent care; a health savings account; and an employee assistance program.
- Life insurance, accidental death and dismemberment coverage, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
- Variable pay may be offered, with possible bonus potential and other benefits or perks.
- Employee resource groups.
- Opportunities to volunteer through CHANEL Community, with matching donations to select charitable organizations.
- Career and leadership development programs, coaching, and online and live classes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
