Manager, Dasher & Logistics Strategy & Operations

DoorDash USA•Washington, DC

3d•$136,000 - $200,000

About The Position

This role is integral to shaping DoorDash's Dasher strategy, focusing on improving Dasher retention and engagement. The position involves identifying key pain points, understanding ground-level operations, and translating insights into impactful initiatives to enhance the Dasher experience. The responsibilities include defining an ideal Dasher experience, building supporting programs and partnerships, and developing tools to measure Dasher sentiment and ensure their voice is heard in organizational decisions. Success will be measured by building a stronger, more engaged Dasher ecosystem that boosts marketplace reliability and creates long-term value. The role requires close collaboration with cross-functional teams such as Product, Engineering, Marketing, and Support. The position reports directly to a Director on the Dasher & Logistics team within the Strategy & Operations organization.

Requirements

5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, banking, policy, nonprofit)
Curious, entrepreneurial, and thrive in zero-to-one environments.
Self starter who is energized by a difficult problem and isn’t afraid to get their hands dirty or try new things in order to create the future.
Exceptional problem solver who thrives on data-driven decision-making (comfortable with SQL/Excel)
Storyteller and clear communicator who can pair quantitative and qualitative insights and turn them into narratives that motivate others to act.
Can flex between high-level strategy and ground-level execution, and doesn’t hesitate to get their hands dirty to deliver results.
Bachelor’s Degree in a related field.

Nice To Haves

Master’s Degree preferred but not required.

Responsibilities

Shape business strategy by combining data, marketplace insights, and first-principles thinking to identify the highest impact opportunities to improve Dasher retention.
Drive ideas from concept to scale by incubating, testing, and scaling 0-1 programs, partnerships, and operational bets that improve key KPIs and the overall Dasher experience.
Collaborate cross-functionally with Product, Engineering, Marketing, and Support in order to bring your ideas to life.
Represent the Dasher voice across the organization by building the tools, processes, and feedback loops that keep stakeholder decisions grounded in Dasher needs.