Logistics Operations Manager

The Walt Disney Company•Celebration, FL

1d•$110,000 - $147,500•Onsite

About The Position

We are seeking a dynamic and experienced Logistics Manager to join our Leadership Team, responsible for overseeing key functions that support the seamless flow of products and information from origin to destination. This role is critical in optimizing logistics operations while ensuring alignment with customer service policies and cost-efficiency goals. The Logistics Manager will lead and manage all aspects of the logistics lifecycle for products destined for Disney clients, including Client Relationship Management, Supplier & Partner Management, Logistics Systems Oversight, Contracting & Compliance, Transportation & Daily Flow Operations, Freight Audit & Payment, and Strategic Projects. This role requires a strategic thinker with strong leadership skills, a deep understanding of international and domestic logistics, and the ability to collaborate across functions to deliver results.

Requirements

Strong leadership skills
Deep understanding of international and domestic logistics
Ability to collaborate across functions to deliver results
Experience with Oracle systems for shipment lifecycle management
Experience in supply chain partner contract negotiations
Experience in RFP strategy development
Experience analyzing quarterly performance data
Experience providing inbound logistics reporting
Experience developing logistics models
Experience identifying and analyzing spend variances
Experience managing financial impact of contract negotiations
Experience supporting logistics budget reporting and five-year planning initiatives
Experience leading cross-functional logistics projects
Experience evaluating current logistics processes
Experience conducting process mapping, user needs assessments, and system capability evaluations
Experience developing and executing project plans

Nice To Haves

Experience in logistics network design, including lane optimization, hub utilization, and flow process enhancements.
Experience supporting freight term conversions from supplier-managed to Disney-managed freight.
Experience conducting user acceptance testing (UAT) for system updates impacting logistics operations.
Experience validating system data integrity and performing root cause analysis on data anomalies.
Experience recommending enhancements to performance dashboards and metric standards based on RFP outcomes.

Responsibilities

Oversee daily logistics operations including shipment planning, tendering, consolidation, delivery confirmation, and resolution of freight audit/payment exceptions.
Ensure efficient product flow through proactive exception management to meet demand and service level expectations.
Forecast upcoming shipment volumes and coordinate carrier capacity planning and commitments.
Provide hands-on support to the operations team for shipment execution and issue resolution.
Lead root cause analysis for recurring issues related to shipment creation and invoice discrepancies.
Develop and maintain standard operating procedures, training materials, and performance guidelines for logistics team members.
Drive continuous improvement in logistics network design, including lane optimization, hub utilization, and flow process enhancements.
Support freight term conversions from supplier-managed to Disney-managed freight to improve cost control and visibility.
Conduct user acceptance testing (UAT) for system updates impacting logistics operations.
Manage shipment lifecycle using Oracle systems—from supplier cancel dates to delivery compliance and distribution center appointments—ensuring process consistency and visibility.
Validate system data integrity and perform root cause analysis on data anomalies.
Collaborate with system support teams to identify and resolve sources of erroneous data.
Assist leadership in supply chain partner contract negotiations by providing operational insights and data.
Contribute to RFP strategy development and recommend revisions based on evolving operational challenges.
Ensure final contract terms align with operational requirements and service level expectations.
Recommend enhancements to performance dashboards and metric standards based on RFP outcomes.
Analyze quarterly performance data and coordinate necessary adjustments with supply chain partners.
Analyze quarterly performance data and coordinate necessary adjustments with Disney internal stakeholders.
Provide inbound logistics reporting to internal stakeholders including merchants, planning teams, and distribution centers.
Develop logistics models for internal clients, including landed cost estimates, cycle time analysis, and alternative transit cost comparisons.
Identify and analyze spend variances and develop strategies to address cost drivers.
Manage the financial impact of contract negotiations and support logistics budget reporting and five-year planning initiatives.
Lead cross-functional logistics projects aimed at improving service levels, reducing costs, optimizing labor, and enhancing system utilization.
Evaluate current logistics processes to identify improvement opportunities.
Conduct process mapping, user needs assessments, and system capability evaluations.
Develop and execute project plans with defined timelines and deliverables.