Manager, CVM

Liberty Latin America Communications, Inc.

10h

About The Position

As a Manager, CVM you will be the cornerstone of our data-driven strategy within the B2C department. You will transform raw data into actionable insights to optimize the customer lifecycle, increase Customer Lifetime Value, and minimize churn. This role requires a blend of technical expertise in SQL and programming, a deep understanding of telecommunications market and KPIs, and the ability to challenge the status quo through advanced analytics. You will bridge the gap between complex data sets and executive decision-making, ensuring that every CBM campaign is backed by solid evidence and predictive modeling.

Requirements

Bachelor's degree is required in computer science, finance, economics, business administration or engineering.
5-8 years of business intelligence, analytics, business analysis or comparable consumer analytics position, including 3+ years of experience managing a BI team.
Fully bilingual (English and Spanish) with excellent written and verbal communication skills.

Responsibilities

Design, automate, and maintain a robust reporting ecosystem and dashboards to track base performance.
Ownership of key metrics such as Churn, ARPU, and volumes, explaining the "why" behind the trends.
Utilize SQL and other programming languages to query complex databases, ensuring data integrity for all analyses.
Work with propensity models, e.g. churn risk, up-sell/cross-sell likelihood, and advanced customer segmentations to personalize campaign targeting.
Collaborate with the Sr. Director of CBM to establish monthly targets and provide data-driven forecasts for base evolution.
Define control groups and lead the measurement of campaign uplift, ensuring statistically significant results and ROI analysis.
Proactively identify patterns, opportunities and revenue leakages within the base to drive NBAs strategies.
Work closely with the BI team to improve data architecture and ensure the availability of high-quality data for the CBM team.
Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
Directly supervise and provide mentorship to a group of employees in the CVM Department. Carry out supervisory responsibilities in accordance with the organization policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.