Manager Customer Support Special Projects

ARMADA Supply Chain Solutions • Hunters Creek, FL

4d • Hybrid

About The Position

This Customer-facing position is responsible for managing and executing special projects as assigned by the Customer solutions team. Projects may include, but not limited to, logistics coordination and support for key Customer requirements and initiatives for special projects. Communicates routinely with Customer Support Manager and customer leadership teams with updates as to progress and issues.

Requirements

• 5-7 years in a supply chain related capacity – distribution, transportation, planning, forecasting, procurement, quality systems, etc.
• Proficient in MS Word, Excel, Microsoft Project (or related project management tracking software) and Outlook
• Solid understanding of logistics and supply chain management terms and concepts.

Nice To Haves

• Foodservice industry experience highly desirable
• BS/MBA degree in business, engineering, finance, or logistics preferred
• Attitude – a positive mental attitude is the only attitude.
• Accountability – hold yourself and others accountable for commitments.
• Teamwork – contribute positively to team objectives and do what it takes to achieve the team and Customer objectives.
• Trust – conduct business in a way that builds confidence across all team members and Customers.
• Desire – demonstrate a genuine drive and interest to help our customer and team members.
• Organization – effectively manage tasks and information while meeting project deadlines and objectives.
• Communication – demonstrate effective written and verbal skills that encourages open planning and keeps all stakeholders up to date on projects including any issues with the account.

Responsibilities

• Meet with Customer representatives to understand initiative requirements and develop action plans
• Develop sourcing strategies for QA sensory programs to meet Customer’s defined criteria and minimize total product movements
• Coordinate with transportation providers to identify cost effective freight solutions to meet Customer objectives
• Provide white glove coordination and follow up from source to destination relative to issues based on routine tracking and resolution activities.
• Organize and ensure proper billing/support, including NAP, is provided to AR for invoicing; support issue resolution as needed for collections
• Coordinate with functional areas within Armada to ensure that necessary operational processes are in place for new business implementations
• Manages key Customer projects and data in a timely and accurate manner within their proprietary systems
• Other project management support as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree