Customer Marketing Manager, Special Projects

Anthropic•San Francisco, CA

8d•$255,000 - $320,000•Hybrid

About The Position

Anthropic is looking for a Customer Marketing Manager to make sure our most important messages are backed by customers who can speak to them. This role works across regions and customer segments on special projects tied to the company's top priorities. When we launch a new model, feature, or initiative, you'll find the customers who can speak to it and get them on the record. We're looking for an excellent communicator who can turn customer stories into multiple formats that flex across channels. This often means working under compressed timelines and leading customer storytelling on some of the most important projects at Anthropic. You'll work closely with Product Marketing, Sales, Brand, Comms, Customer Marketing segment leads, and the writers on our team. The right person has done both product marketing and customer marketing, and has a reporter's nose for a good story.

Requirements

Can read a messaging doc and quickly spot what customer proof it needs and where the gaps are
Are a strong writer and interviewer who can get a customer to say something specific and true, then turn it into a story people want to read
Have supported product launches and campaigns with customer proof, often on tight timelines
Have built sales enablement that sales teams kept using after launch week
Are comfortable with technical products and can explain/write what a customer built, and why it matters, in plain language
Know how to work across a lot of teams without formal authority, and can say “not yet” when a request doesn't fit the plan
Have good judgment about when a story is ready and when it needs more work
Enjoy moving between very different projects, sometimes in the same week
Already use Claude to help with drafts and interview prep

Nice To Haves

Have 7+ years in B2B marketing, with time in both product marketing and customer marketing
Worked in AI or developer tools
A background in journalism or editorial
A background in Product Marketing or Messaging
Written keynotes or LinkedIn posts for executives
Run message testing or win/loss interviews to learn what buyers respond to
Worked with Comms or analyst relations on announcements that featured customers

Responsibilities

Own the customer evidence strategy for the company's top priorities, deciding which claims need customer proof, which customers are best placed to back them up, and where we have gaps to close
Bring what customers are telling us back to Product Marketing and Sales, so our messaging reflects what lands with buyers
Stand up new programs as company priorities shift, setting the scope, the customer list, and the plan to ship quickly
Lead the customer plan for major model and product launches, from which customers we engage with to how their voices show up in the announcement
Partner with Brand and Creative on which customer stories anchor our campaigns and how we tell them
Build proof point libraries and enablement around our key messages, so account teams know which story to use and when
Shape the customer narrative our executives use in keynotes, posts, and customer conversations
Prioritize customer asks when several teams want to tap the same customer, and work with Comms, Legal, and customer executives to get high-profile stories approved