Mgr, Customer Supply Chain Solutions

Sysco

21h•Hybrid

About The Position

The Manager Customer Supply Chain Solutions (CSCS) is responsible for leading supply chain professionals dedicated to specific customer market segments (Restaurant, Foodservice Management or Healthcare/Retail/Travel). The role involves developing tailored supply chain strategies and offerings to increase Sysco sales opportunities and profitability, benefiting both Sysco and its customers. The CSCS team collaborates closely with Customers, Sales, Marketing, Merchandising, and Operations functions, leveraging end-to-end distribution network models to create alternative distribution offerings. These offerings combine sources of supply, proprietary items, and delivery points to achieve optimal supply chain costs. The ability to perform this complex work quickly and accurately is a key differentiator for Sysco. Key responsibilities include developing distribution strategies for key customer segments, responding to RFP proposals, leading inbound and outbound supply chain optimization initiatives, monitoring customer KPIs, and coordinating customer onboarding and offboarding with operations. The Manager CSCS is also responsible for internal and external engagement and project management of customer-related supply chain initiatives.

Requirements

Minimum 7 years experience with BS degree in Engineering, Supply Chain, Operations Research or equivalent experience.
Minimum of 3 years experience in a distribution/transportation/delivery environment required.
2 years of project management experience required.
Familiarity with Supply Chain tools such as I2 Strategist, Llamasoft, Roadnet Territory Planner, TMS.
Computer literacy including MS Word, Excel and Outlook.
Requires technical acumen and decision making.
Must have excellent written, verbal communication and interpersonal skills and be able to effectively communicate with all levels of the organization.
Excellent analytical skills to evaluate operating costs, logistics and product costs, distribution and statistical data.
Self-starting and analytical use of know-how to identify, define and resolve problems.
Utilize accumulated knowledge, procedures, processes and practices of warehousing and transportation areas to evaluate and communicate (both orally and in writing) the business requirements of distribution operations for the operating companies in SYSCO.
Contain skills in planning, organizing, executing, controlling and evaluating.
Practice effective person-to-person communication skills when dealing with other people at all levels and departments.
Take initiative to act within confines of the job to positively affect the overall goals of SYSCO.
Provide accurate information and assistance to support the operating companies and Distribution Services in achieving their operational objectives.
Demonstrated leadership ability.
Must be able to do limited travel to Sysco facilities or operating companies.
If working remote, must have required software to ensure timely communications and have a dedicated work space free of any distractions and participate in conference calls in a business friendly environment.
Applicants must be currently authorized to work in the United States.

Nice To Haves

Experience in distribution or food industry preferred.

Responsibilities

Lead projects and deliverables for assigned customer market segment including RFP proposal response, inbound and outbound supply chain optimization initiatives, customer KPI monitoring, communication, coordination of customer onboarding and off boarding with operations and internal and external engagement.
Develop assumptions, timelines and targeted deliverables based on customer specific opportunity.
Collaborate with CMU sales organization assigned to specific customer vertical.
Develop deep understanding of customer needs and translate those into effective supply chain strategies.
Manage project priorities, timelines and quality of deliverables from assigned team.
Escalate and help resolve issues to meet project timelines.
Develop segment specific expertise and applicable strategies in collaboration with sales, operations, merchandise and finance.
Responsible for training and development of lesser experienced talent for the team.
Collaborate with sales and other departments for successful customer onboarding.
Provide thought leadership on proven distribution strategies that achieve higher supply chain performance and deliver value to Sysco and customers alike.
Incorporate a holistic view of supply chain in solution development including operating costs, logistics costs, product costs, earned income, physical constraints and service requirements in solution development.
Utilize problem solving abilities and fact based methods to identify, define and resolve specific problems of customer supply chains.
Clarify and resolve complex business issues by breaking them down into meaningful components to determine root cause, redesigning internal and external business processes as necessary.
Communicate with internal and external stakeholders throughout entire process including final customer proposals.
Lead development of customer management reporting tools to monitor performance and identify improvement areas.
Monitor performance of key customer KPIs and operations KPIs and initiate discussions to improve performance.
Other duties may be assigned by department leadership.