Temporary - Manager, Customer Service/Port Claims

Massachusetts Port Authority•South Boston, MA

About The Position

The Massachusetts Port Authority is hiring a temporary Manager, Customer Service/Port Claims. The role supports the Port of Boston, including Conley Container Terminal and Flynn Cruiseport, and focuses on resolving maritime claims, managing risk, and supporting safe, efficient port and terminal operations. The position requires a highly analytical, solutions-oriented professional with business judgment, financial acumen, attention to detail, and the ability to work across complex operational and regulatory environments. The role emphasizes safety, compliance, accountability, continuous improvement, and protecting organizational assets. The compensation for this position is $57.00 per hour.

Requirements

Bachelor's degree in Business Administration, Legal, Marine Transportation, or a related field, or equivalent professional work experience.
3–5 years of business experience.
Knowledge of word processing, database management, and spreadsheet software.

Nice To Haves

Working knowledge of transportation regulation and tariffs.
Familiarity with the Port of Boston.
Working knowledge of marine terminal operations and trucking industry operations.

Responsibilities

Oversee resolution of complex maritime claims, using sound judgment, negotiation skills, and attention to detail to protect organizational interests and ensure fair, timely outcomes.
Analyze claims data, loss trends, and financial impacts to identify risks, inform decisions, and support continuous improvements across port and terminal operations.
Collaborate with operational, safety, finance, and external stakeholders to investigate issues, drive accountability, and strengthen processes that reduce future incidents and claims exposure.
Promote safety, compliance, and operational excellence by ensuring adherence to maritime, state, and federal regulations while safeguarding Massport's people, assets, and reputation.