Temporary - Manager, Customer Service/Port Claims

Massachusetts Port Authority • Boston, MA

8d

About The Position

The Manager, Customer Service/Port Claims oversees complex maritime claims and supports the efficient operation of critical maritime facilities. The role calls for strong analytical ability, business judgment, financial acumen, attention to detail, and the ability to navigate operational and regulatory environments. The manager evaluates risk, identifies trends, makes sound decisions, and builds productive stakeholder relationships while upholding safety, compliance, accountability, and continuous improvement.

The position is temporary and based in the Massachusetts Port Authority’s Port of Boston context, including Conley Container Terminal and Flynn Cruiseport. It helps protect organizational assets and supports safe, efficient port and terminal operations.

Requirements

• Bachelor’s degree in Business Administration, Legal, Marine Transportation, or a related field, or equivalent professional work experience.
• 3–5 years of business experience.
• Knowledge of word processing, database management, and spreadsheet software.

Nice To Haves

• Working knowledge of transportation regulations and tariffs.
• Familiarity with the Port of Boston.
• Working knowledge of marine terminal operations and trucking industry operations.

Responsibilities

• Oversee the resolution of complex maritime claims, using sound judgment, negotiation skills, and attention to detail to protect organizational interests and ensure fair, timely outcomes.
• Analyze claims data, loss trends, and financial impacts to identify risks, inform decisions, and support continuous improvement across port and terminal operations.
• Collaborate with operational, safety, finance, and external stakeholders to investigate issues, drive accountability, and strengthen processes that reduce future incidents and claims exposure.
• Promote safety, compliance, and operational excellence by ensuring adherence to maritime, state, and federal regulations and safeguarding Massport’s people, assets, and reputation.

Benefits

• Work/life balance.
• A supportive and inclusive culture.
• Opportunities for growth.
• A safe, healthy, and secure work environment.
• Collaboration with colleagues and leaders across disciplines, with opportunities to grow, learn, and explore different areas of the business.

What This Job Offers

• Career Level: Manager