Manager, Customer Partnerships

Parts Town•Addison, IL

1d•$63,236 - $94,467•Hybrid

About The Position

As the Manager, Customer Partnerships (Internally known as PARTnership Builder), you will build and maintain relationships with our Platinum service company customers who have a national footprint. Being a sales guru you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize the Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up. Our Platinum team runs hard, super-fast, and almost always with our hair on fire! We work hard to deliver on our lofty goals and we expect everyone on our team to give their best efforts...we are not fans of “taking plays off” in the course of the day. Rest assured, we like to have fun along the way – fun is imperative - and we have our fair share. Buckle up, teammate – you are in for the ride of your life! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.

Requirements

2+ years of sales, business development, customer development or account management experience and an in-depth understanding of the consultative selling process.
Self-motivated, passionate, and hungry to make a big impact!
Proactive – taking initiative and following through are a must.
Resilient – seeing rejection as an exciting challenge.
Passion for building relationships and seeing each customer interaction as an opportunity to form a personal emotional connection.
Comfortable presenting in front of small to medium-sized groups, inclusive of your peers up to the most senior leaders of our organization.
Fantastic communication skills & proficient in English (verbal and written).
Technologically savvy and quick study with computer-based programs, web and APP based technology, and enterprise systems.
Microsoft proficiency is a must.

Nice To Haves

Genius-level knowledge of original equipment manufacturer parts.
Comfortable with Salesforce.

Responsibilities

Place a high volume of outbound calls to service company customers.
Sell Parts Town solutions and value proposition to targeted customer base.
Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with customers nationwide.
Identify and develop new opportunities via account research, calling prospective clients and follow-up on existing customer orders.
Integrate all sales activities into CRM (Salesforce.com) system for timely, accurate reporting.
Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information.
Partner with Customer Experience team members to develop and grow customer relationships.
Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships, etc.).
Travel for industry events and customer opportunities should be expected up to a few days each month.