Manager, Customer Operations Communications & Employee Engagement
About The Position
AbbVie’s Allergan Aesthetics is seeking an experienced communications manager based in Austin, Texas, to serve as the embedded communications partner for Customer Operations and the Austin site. The position strengthens communication, engagement, and connection among local leaders and employees while supporting broader Allergan Aesthetics U.S. Commercial priorities. The Manager establishes a consistent cadence of Austin site and leadership communications, including quarterly and end-of-quarter updates, town halls, site materials, employee announcements, and engagement campaigns. The role builds a strong understanding of the organization, its people, and the end-to-end customer experience, then provides increasingly strategic communications support for Customer Operations programs, milestones, and operational initiatives. It translates complex topics into clear, coordinated communications and connects Customer Operations work to broader commercial priorities. As part of the Corporate & Commercial Communications team, the Manager collaborates with communications colleagues while working day to day alongside Austin-based leaders and employees. The role requires a proactive, highly independent communications professional who can build trusted relationships, integrate into projects, and manage work from strategic planning and stakeholder counsel through development, approvals, execution, and measurement.
Requirements
- Bachelor’s degree in Communications, Marketing, Business, or a related field.
- At least 5 years of relevant experience in communications, employee engagement, change management, project or program management, business operations, or a related discipline.
- Ability to operate independently, identify business needs proactively, provide clear recommendations, and move complex work forward with appropriate leadership oversight.
- Ability to work effectively in an embedded business-partner model, building connection with supported colleagues while maintaining alignment with a broader functional team.
- Experience developing employee communications and engagement campaigns that build connection, inspire participation, and strengthen organizational culture.
- Intellectual curiosity and ability to learn complex operational processes quickly and translate technical information into clear, audience-centered communications.
- Ability to build credibility with senior leaders and subject-matter experts, anticipate stakeholder needs, and influence across functions.
- Experience developing and executing integrated communications strategies for initiatives across multiple audiences, channels, and business functions.
- Exceptional writing, editing, presentation, and verbal communication skills.
- Proficiency in Microsoft PowerPoint, including independently developing polished presentations and translating complex information into effective visual narratives.
- Strong business acumen, sound judgment, and ability to connect initiatives to broader organizational, commercial, and customer priorities.
- Excellent project management skills and ability to balance strategic planning, recurring deliverables, and time-sensitive execution in a fast-paced environment.
Nice To Haves
- Experience in a large, matrixed organization.
- Working knowledge of Microsoft SharePoint, Asana, Staffbase, and Canva.
- Ability to quickly learn and confidently use new communications platforms and digital tools.
Responsibilities
- Build knowledge of Customer Operations, the Allergan Aesthetics product portfolio, and the end-to-end customer experience to provide informed communications counsel.
- Develop and execute communications plans for Customer Operations programs, milestones, and operational excellence initiatives, connecting them to broader U.S. Commercial priorities and the Allergan Aesthetics brand.
- Translate complex operational information into clear, relevant, and actionable communications.
- Build relationships with project teams and subject-matter experts, embed in relevant initiatives, and identify communications needs, opportunities, and risks.
- Learn order management, distribution, and related processes in partnership with subject-matter experts, and communicate operational topics accurately and effectively.
- Develop and manage communications for operational initiatives, recurring business needs, disruptions, emerging issues, and time-sensitive developments affecting employee or customer experience.
- Use independent judgment to develop recommendations, propose solutions, establish next steps, and advance work with appropriate leadership oversight.
- Maintain an integrated Customer Operations communications calendar and provide visibility into milestones and audience impacts.
- Establish feedback and measurement mechanisms to assess communications effectiveness and inform future planning.
- Serve as a trusted communications partner to Austin site leaders and their teams, becoming an integrated member of the local organization.
- Lead planning and content development for quarterly and end-of-quarter leadership communications, local town halls, employee meetings, organizational announcements, and other recurring site communications.
- Establish and manage an effective communications and engagement cadence for Austin employees, providing timely visibility into business priorities, site developments, and participation opportunities.
- Develop communications campaigns and employee experiences with Austin leaders and relevant functions to foster connection, participation, and community around shared priorities.
- Help leaders communicate business, operational, and workplace priorities clearly and with appropriate context; recommend responses to emerging communications needs, opportunities, and risks.
- Partner with Allergan Aesthetics Corporate & Commercial Communications on sensitive or high-impact communications affecting customers, field teams, or the broader business.
- Support select cross-functional initiatives involving Inside Sales and other Corporate & Commercial Communications priorities.
- Collaborate with Corporate & Commercial Communications colleagues and Austin-based leaders and teams to ensure messaging consistency and organizational alignment.
- Drive assigned workstreams from discovery and strategic recommendation through stakeholder alignment, approvals, execution, and measurement.
- Orient quickly to new projects, identify relevant stakeholders, and advance work autonomously.
- Apply communications governance, editorial standards, channel strategy, and approval processes.
- Improve communications planning, templates, and cross-functional coordination.
- Manage competing priorities and timelines while maintaining quality, stakeholder visibility, and timely escalation of sensitive or high-risk issues.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligibility to participate in long-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
