Manager - Customer Insights & Integration

Best Buy•Richfield, MN

18h•Hybrid

About The Position

As a Manager, Customer Insights & Integration, you will help bring the customer voice into business decisions by leading and executing research, CX measurement, and translating insights into meaningful action. You will design and conduct primary and secondary research, synthesize findings and sentiment across multiple data sources, and identify patterns that inform business strategy and customer experience improvements. You will partner closely with cross-functional teams to ensure insights are understood, relevant, and actionable, helping stakeholders connect the “what” to the “so what” and “now what.” While this role is more hands-on in research and CX measurement, you will also contribute to shaping recommendations and influencing decisions within your business area. This role is hybrid, which means you will work some days on site at the Best Buy location listed on this posting and some days virtually from home or another non‑Best Buy location. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.

Requirements

5 or more years of experience in customer insights, research, strategy, or related roles
3 or more years of experience designing and executing strategy or primary research across qualitative and/or quantitative methodologies
3 or more years of analytical experience with the ability to synthesize multiple data sources into clear insights
Ability to translate data and research into actionable recommendations (what, so what, now what)
Strong communication and storytelling skills
Ability to collaborate with cross-functional partners and contribute to influencing decisions

Nice To Haves

7 or more years of experience in customer experience, research, or insights roles
Familiarity with integrating research with behavioral, operational, or market data
Fluent in using advanced analytical tools (e.g., SQL, Python, R, Tableau, Power BI, or equivalent
Advanced PowerPoint and Excel skills
Skilled in AI or machine learning tools for research, data analysis and insight generation
Experience leading or supporting business channels such as Retail, e-Commerce, Supply Chain, Contact Center, Services, or third-party Marketplace.

Responsibilities

Partner with cross-functional stakeholders to understand business needs, frame problems, ensure insights are relevant and actionable, and measure the CX results
Design and execute primary research (qualitative and quantitative), and leverage secondary and syndicated sources to answer key business questions
Analyze and synthesize research findings alongside behavioral, operational, and market data to identify meaningful patterns and insights
Translate findings into clear “what, so what, and now what” insights that inform business decisions and strategies
Support the development of insight-led recommendations and contribute to business strategies, roadmaps, and experience improvements
Create clear, compelling storytelling and deliverables that communicate insights effectively to stakeholders
Collaborate with internal data, analytics, and research teams to integrate insights and leverage shared expertise
Build strong working relationships with business partners, contributing to trust and ongoing engagement
Contribute to the broader Customer Insights & Integration and research community by sharing knowledge, learning from others, and applying best practices.
Translate insights into clear ‘so what’ and ‘now what’ implications, driving alignment, action, and measurable business impact
Contribute to the development and evolution of our enterprise customer strategy and deliver executive level storytelling grounded in robust research and evidence