Manager - Customer Engineering, CGI

The Timken Company•Carson City, NV

About The Position

Leads CGI’s Customer Engineering team in supporting customers across the Americas and worldwide. Defines product and technical strategies, application engineering approaches, and technical capabilities to support CGI’s growth in medical, aerospace, and robotics markets. Provides technical leadership for motion control and automation market segments, serving as a key technical contact for customer executives and decision makers in the Americas and as a global technical resource when needed. The role manages and develops the application engineering team and works with cross-functional teams to support customers throughout project life cycles. It combines customer engagement, application definition, technical requirements translation, quotation and cost estimation, product validation, and market intelligence.

Requirements

Extensive experience in mechanical, mechatronics, electrical engineering, or a related field.
At least 10 years of technical experience in customer/OEM environments.
At least 5 years of technical motion knowledge in customer-facing automation application engineering; 10 or more years preferred.
At least 5 years of motion control technical leadership; 10 or more years preferred.
Technical expertise in gearing, gear systems (gearboxes), and motion control integration.
Knowledge of industrial and factory automation engineering, including robotics, conveyors, servo systems, machine tools, and material handling applications.
Knowledge of rotating and linear motion systems, precision bearings, gearboxes, couplings, sealed units, and lubrication for precision equipment.
Experience with application engineering and technical product strategy for OEMs, system integrators, and end users.
Knowledge of technical risk assessment, product change/deviation management, product release standards, and quality/performance issue escalation.
Engineering leadership skills, including recruiting, resource allocation, coaching, mentoring, team development, and succession planning.
Executive and customer communication, cross-functional influence, strategic partnerships, IP/NDA handling, and technical forum representation.

Nice To Haves

10 or more years of CGI product experience.
Experience leading engineering teams, including hiring, coaching, mentoring, resource allocation, and team development.

Responsibilities

Engage regularly with customers and visit customer facilities independently or with the Sales team to understand customer needs.
Define how CGI products are applied in customer systems; identify product, material, and capability gaps; and recommend technical roadmaps aligned with growth targets.
Collaborate with customers on custom solutions, understand their requirements, and propose solutions for their applications.
Represent the voice of the customer to internal Design and Manufacturing Engineering teams to develop proposed solutions that meet customer needs.
Analyze customer RFQs for technical feasibility and develop detailed estimates for materials, labor, and tooling based on internal manufacturing processes; provide pricing to customers as requested.
Manage and develop the application engineering team, including setting priorities, allocating resources, recruiting, coaching, mentoring, succession planning, and adopting new engineering technologies, tools, and processes.
Stay informed about trends in gear technology, precision machining, and integrated solutions, and provide expert-level advice.
Help define performance validation criteria to ensure quoted solutions meet application demands.
Lead the Customer Engineering group and work with cross-functional teams to support customers through project life cycles.
Provide technical leadership for motion control and automation markets and serve as a technical contact for customer executives and decision makers in the Americas and as a global resource when needed.