Manager, Customer Education & Certification

Corelight

4h • $129,000 - $161,000

About The Position

Corelight is seeking a strategic, hands-on Manager, Customer Education & Certification to transform how customers learn, develop technical expertise, and realize value from its technology. The role leads a team responsible for evolving existing training offerings into a modern, scalable customer education program, including engaging technical learning experiences, recognized certification pathways, and initiatives that drive training adoption and revenue. This player-coach will set the vision, develop and lead a high-performing team, and contribute personally to technical training and certification development and delivery.

Requirements

• Bachelor’s degree or equivalent practical experience.
• At least 7 years of experience in customer education, technical training, instructional design, or related functions within B2B SaaS, enterprise technology, or cybersecurity.
• Experience leading and developing technical education or training teams, balancing people management, strategic program ownership, and hands-on execution.
• Demonstrated experience building, transforming, or scaling technical customer education programs, with measurable results in learner engagement, customer adoption, or business impact.
• Hands-on instructional design and content development experience, including technical curricula, self-paced learning, interactive labs, practical assessments, and instructor-led training.
• Experience developing technical certification programs, including role-based learning pathways, competency frameworks, skills assessments, and digital credentials.
• Proficiency with learning management systems, digital credentialing platforms, and modern learning technologies, including practical application of AI and automation to education development or delivery.
• Strong technical fluency and ability to translate complex technologies into accessible, engaging learning experiences.
• Commercial acumen, cross-functional influence, and ownership of programs connecting customer education to product adoption, training utilization, revenue, or retention.

Nice To Haves

• Experience in cybersecurity, networking, cloud infrastructure, or SOC workflows.

Responsibilities

• Transform Corelight’s customer education program by evaluating current offerings, identifying gaps, and developing a scalable strategy to accelerate onboarding, technical proficiency, product adoption, and long-term customer value.
• Manage, coach, and develop the customer education team, setting priorities, performance expectations, and accountability while contributing to training delivery, content development, and certification initiatives.
• Design and launch technical certification programs with tiered, role-based learning pathways, competency frameworks, practical assessments, and digital credentials.
• Develop and deliver technical education, including self-paced courses, modular learning paths, instructor-led training, interactive labs, and practical exercises for security engineers, administrators, threat hunters, and SOC analysts.
• Use AI and automation to accelerate content creation, personalize learning, improve accessibility, and scale education globally.
• Partner with Customer Success, Marketing, Sales, and Product to increase awareness, engagement, and adoption of customer education and certification offerings.
• Expand education’s commercial impact by improving utilization of purchased training services, identifying revenue opportunities, and integrating education throughout the customer journey to support adoption, retention, and growth.
• Establish metrics and continuously improve program effectiveness across enrollment, completion, demonstrated proficiency, certification attainment, customer satisfaction, training utilization, and revenue.

Benefits

• Equity and additional benefits will be awarded.
• A percentage of compensation may be provided as a commission-based or discretionary bonus, depending on the nature and seniority of the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager