Manager, Culinary

Sea World•Philadelphia, PA

5d•Onsite

About The Position

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today! We are looking for an inspirational, solutions-driven individual with advanced knowledge of revenue, cost and labor productivity. You will ensure Service Attendants and Supervisors consistently execute our plans as you handle any escalated guest issues. We’ll rely on you to ensure health and safety protocols are adhered to while interfacing with the health inspectors. You’ll need a general understanding of how P&L works along with per cap sales numbers. This position requires an individual who is capable of motivating, educating, training and inspiring an exceptional team of performers.

Requirements

Three or more years of management experience in a high-volume food and beverage establishment
Flexible, detail oriented and customer focused
Excellent organizational, multi-tasking and time-management skills
Strong communication, interpersonal and leadership abilities
Intermediate F&B and theme park knowledge
Exceptional supervisory abilities
High school diploma or equivalent
Must be able to lift, push, pull and/or carry up to 50 lbs.
Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Must be able to work indoors and outdoors, in varying weather, to include extreme heat.
Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
Perform cleaning duties; including use of cleaning chemicals
Work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
Must be flexible in work locations as placement will depend on business needs and career development opportunities

Nice To Haves

Experience in a theme park environment preferred
F&B safety certifications, including ServSafe Supervisor Level highly desirable

Responsibilities

Oversee F&B operations, including managing staff
Ensure F&B outlets are cleaned and sanitized
Manage all health and safety protocols, including staff training
Enthusiastically greet and welcome guests
Inform guests on the food and beverage products
Monitor guest satisfaction
Support staff with basic food and beverage training
Collaborate with the Food & Beverage Director
Engage, lead, mentor, coach and develop teams to maximize their contributions including assessing, hands on training, coaching and mentoring performance.
Lead teams of responsibility creating a shared understanding of goals and expectations.
Reward and recognize ambassadors.
Ensure the highest levels of safety and sanitation at all times.
Develop and maintain the highest levels of guest service.
Model and demonstrate service excellence with enthusiastic service and guide an empowered team to deliver prompt, courteous and informative gust interaction, always with a smile.
Consistently achieve perfect food appearance, portioning, temperature and flavor by utilizing authorized recipes.
Lead and deliver a memorable and consistent food & beverage experience at all times.
Establish, implement and maintain company labor, expense and food cost initiatives.
Add value through consistency in efficient operations, eliminating rework, making sound cost decisions, guiding smarter work habits and challenging the status quo.
Master and lead doing different with less versus more with less.
Passionately lead and deliver bottom line growth.
Maximize revenues and minimize costs by focusing on incremental revenue growth, executing new business revenue initiatives, controlling costs, enhancing labor efficiency and reducing operating expenses.