Manager-CS Mobility
About The Position
This role provides direction and guidance to a team, ensuring efficient and accurate handling of customer service requests, inquiries, complaints, and sales to maintain high customer satisfaction and operational excellence. The Manager-CS Mobility oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
Requirements
- 3+ years of related experience.
Nice To Haves
- Bachelor’s degree (BS/BA) desired.
Responsibilities
- Manage daily operations, resolving customer issues and directing problem fixes.
- Provide guidance, training, and performance evaluations for staff and field forces.
- Ensure adherence to company policies, procedures, and regulatory requirements.
- Monitor performance, implement improvements, and develop efficiency and effectiveness plans.
- Resolve customer concerns and analyze data to identify and meet customer needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
