Manager-CS Mobility

AT&T • Richardson, TX

1d • Onsite

About The Position

Overall Purpose: To provide direction and guidance to team, ensuring efficient and accurate handling of customer service requests, inquiries, complaints, and sales to maintain high customer satisfaction and operational excellence.
Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
AT&T is a fair chance employer and does not initiate a background check until an offer is made. We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.

Requirements

• 3+ years of related experience.

Nice To Haves

• Bachelor’s degree (BS/BA) desired.

Responsibilities

• Manage daily operations, resolving customer issues and directing problem fixes.
• Provide guidance, training, and performance evaluations for staff and field forces.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Monitor performance, implement improvements, and develop efficiency and effectiveness plans.
• Resolve customer concerns and analyze data to identify and meet customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager