CS Manager

LG Display America, Inc•Troy, MI

1d•Onsite

About The Position

Serve as the primary Quality point of contact for assigned strategic and key customers, building strong, trust-based relationships across all automotive customer regions (US & MX). Ensure timely, clear, and aligned communication to customers regarding quality performance, escalated investigations, and improvement actions. Lead customer-facing quality discussions, including issue resolution calls, quality reviews, and routine governance meetings. Represent the Quality organization confidently in customer interactions, escalating risks and opportunities appropriately. Working with relevant key partners regarding the implementation of Change Notifications and Quality Agreements for key customers.

Requirements

Bachelor’s degree in quality, egineering or related field required.
10+ years of experience in Automotive industry with at least 5+ years in Quality, Engineering, or Manufacturing
Proven history of managing complex projects and leading cross-functional teams.
Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.
Strong written and verbal communication skills with ability to translate complex quality topics for varied audiences.
Solid understanding of applicable quality systems and regulations. (e.g. ISO17025, IATF16949, GMW3197 etc.)
Effective program management skills with ability to coordinate actions across functions and sites.
Ability to demonstrate business insight and dive growth.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Familiarity with quality management tools and software (e.g. Six sigma, VDA6.3, etc.).
Willingness (Ability) to travel as required for business purposes.
English (preferred Bilingual in Korean and English).
Ability to communicate effectively with global clients and internal teams.

Responsibilities

Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution.
Function as a liaison between customers and internal teams, facilitating clear and timely communication.
Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures.
Provide regular updates to HQ on program quality status, customer feedback, and potential risk and any challenges.
Clarify customer requirements through detailed discussions and documentation.
Provide tailored solutions to address both business and quality-related challenges.
Assist customers in resolving technical and operational issues, ensuring smooth project execution.
Collaborate with customer support team and quality teams to develop and implement effective solutions.
Evaluate the status of mass production quality to support customer’s quality target and maintain the qualification for new business in a timely manner.
Work with HQ quality / customer support teams to ensure alignment with customer expectations and delivery for quality controls and resolutions.
Ensure worldwide Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores
Manage and resolve issues related to mass production, ensuring customer demand is met efficiently.
Implement corrective actions to prevent recurring issues and improve production processes.
Survey of local sorting service providers in response to headquarters' quality requests.
Assessing the current status and level of automated responses for new vendors.
Regular on-site inspections for vendor management.
Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers.
Ensure all stakeholders are aligned on project goals, timelines, and deliverables.
Supervise and coordinate local staff for executive management meetings, ensuring smooth execution.
Provide guidance and support to local teams in daily operations, including customs clearance, shipment tracking, and sample/service/seed stock orders.
Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews.
Function as a key representative during customer visits, ensuring a positive and productive experience.
Supervise and advise local staff in daily operations, including SPPS/Q-dap, defect sample shipment tracking, and sample/service/seed stock status.
Ensure all administrative tasks are completed accurately and on time.
Perform monthly closing activities, including Customer Quality reporting, Open issue management, and performance tracking.
Ensure compliance with company policies, procedures, and regulatory requirements.
Take on additional responsibilities as assigned by management, demonstrating flexibility and adaptability.
Conduct comprehensive market research to identify industry trends, customer preferences(e.g. quality target), and competitive landscape.
Prepare detailed quality reports and presentations for senior management, providing actionable insights.