Manager-Credit/Collections
About The Position
The Manager Credit/Collections is responsible for leading a team that supports credit and collections operations, including credit risk assessment, receivables management, collections strategy, dispute resolution, reporting, compliance, and process improvement. This role helps ensure timely collection of outstanding balances, reduces financial risk, supports cash flow objectives, and maintains effective working relationships with internal and external stakeholders. The position oversees day-to-day team operations, assigns work, monitors performance, resolves operational issues, and supports execution of credit and collections policies, procedures, and business objectives. This role oversees the daily operations of a credit and collections team, ensuring work is completed efficiently, accurately, and in alignment with business objectives. The position is responsible for task delegation, workload management, team performance, operational issue resolution, and execution of credit and collections strategies. This role typically leads occupational staff and may influence decisions related to staffing, performance management, corrective action, and advancement-related activity for direct reports.
Requirements
- 3+ years of related experience in credit, collections, accounts receivable, billing, finance operations, customer account management, or a related field.
- Experience reviewing account activity, resolving payment issues, managing delinquent balances, or supporting receivables operations.
- Strong analytical, problem-solving, negotiation, and communication skills.
- Ability to lead daily operations, manage competing priorities, and support team performance.
- Experience using financial, billing, collections, reporting, or customer account systems.
Nice To Haves
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Prior supervisory, team lead, or people management experience.
- Experience preparing aging reports, collection performance reports, risk assessments, or operational dashboards.
- Knowledge of internal controls, receivables management, credit risk, and collections processes.
- Experience partnering with cross-functional teams to resolve billing, payment, or dispute-related issues.
Responsibilities
- Evaluate the creditworthiness of current and prospective customers using financial statements, credit reports, payment history, account activity, and other relevant data.
- Review customer risk exposure and recommend appropriate credit limits, payment terms, account holds, releases, or escalation actions.
- Monitor customer accounts for changes in payment behavior, delinquency trends, and financial risk.
- Oversee collection activities to support timely recovery of outstanding receivables.
- Review aging reports, delinquent balances, account activity, payment trends, and collection performance.
- Support or approve payment arrangements, settlement recommendations, escalations, and account resolution strategies.
- Collaborate with internal teams and, when applicable, external collection partners to resolve outstanding balances.
- Lead, coach, and support a team responsible for credit, collections, account resolution, and receivables follow-up.
- Assign work, establish priorities, monitor progress, and ensure daily tasks are completed accurately and efficiently.
- Set performance expectations, provide feedback, support training, and conduct regular performance discussions.
- Resolve day-to-day operational issues and escalate complex matters as needed.
- Prepare, review, and analyze reports related to aging, delinquency, collections performance, bad debt exposure, disputes, and cash recovery.
- Ensure credit and collections activities are performed in accordance with established procedures, internal controls, and applicable requirements.
- Analyze data to identify trends, risks, and opportunities to improve collection performance and reduce financial exposure.
- Identify opportunities to improve collection processes, reporting accuracy, system usage, and team efficiency.
- Partner with Finance, Billing, Sales, Customer Care, Legal, Operations, and other stakeholders to resolve customer account issues.
- Support technology, automation, or system enhancement initiatives related to credit and collections operations.
- Resolve complex billing, payment, credit, or dispute-related issues to minimize financial loss and improve account outcomes.
- Support departmental planning, budget tracking, audits, special projects, stakeholder communication, and other assigned responsibilities related to credit and collections operations.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays, based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits, short term and long term
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs, EAP
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
- AT&T internet, including fiber where available, and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Manager
