Credit and Collections Manager

Atlanta Fork Lifts•Suwanee, GA

21h

About The Position

The Credit and Collections Manager oversees the entire process of establishing the credit worthiness of customers and prospective customers, implementing credit limits, collecting payments and processing, application of payments to customer accounts. Responsibilities for this role include managing $20 million per month in customer accounts receivable, resolving late and/or missed payments, timely updating of financial records and effectively supervising a staff of 8-10 employees. Our ideal candidate will manage daily financial transactions end-to-end. He/she must be customer service driven and familiar with all accounting procedures. He/she will set objectives for the AR team that align with the company’s goals and ensure accuracy and efficiency throughout the entire AR process. He/she will establish customer accounts, ensure timely customer payments and properly apply payments and adjustments to customer accounts. The Credit and Collections Manager will be responsible for establishing and maintaining effective policies, setting objectives for the team and standardizing procedures to accomplish company and accounting department goals.

Requirements

Customer service driven
Create a positive experience when dealing with challenging situations, including interactions with AR staff, other departments, prospects and customers
Familiarity with financial, accounting, and AR automation software
Leadership, management and team-building skills
Time and process management, including the ability to prioritize multiple simultaneous deadlines, set priorities and work under pressure
Accuracy and attention to detail
Integrity, discretion and respect for confidentiality and privacy
Excellent communication skills and the ability to resolve misunderstandings and errors in a diplomatic fashion
Strong analytical and organizational skills
Thorough understanding of financial concepts and business principles
Proper staff management including new hire selection, scheduling, training, coaching and counseling employees

Responsibilities

Managing $20 million per month in customer accounts receivable
Resolving late and/or missed payments
Timely updating of financial records
Effectively supervising a staff of 8-10 employees
Managing daily financial transactions end-to-end
Setting objectives for the AR team that align with the company’s goals
Ensuring accuracy and efficiency throughout the entire AR process
Establishing customer accounts
Ensuring timely customer payments
Properly applying payments and adjustments to customer accounts
Establishing and maintaining effective policies
Setting objectives for the team
Standardizing procedures to accomplish company and accounting department goals
Approval of any customer refunds
Effectively communicate with other departments regarding credit issues
Visit customers, when needed, to resolve AR disputes
Project staffing needs
Maintain annual review processes and compensation actions within Company guidelines
Other duties as assigned by the Assistant Controller, Controller, CFO and/or President