Manager, Creative Services

Power to Change • Abbotsford, BC

23d • $33 - $37

About The Position

The Creative Services Manager leads the Creative Services team in delivering high-quality, consistent, and strategically-aligned creative content across P2C. This role plays a key leadership function in strengthening how P2C communicates as one unified mission, ensuring clarity, cohesion, and effectiveness across all expressions of the organization. The Manager leads a small team of staff and is responsible for a number of vendor relationships leveraging both to produce consistent, high-quality creative work. This role is directly involved in stewarding the brand and organizational voice of P2C.
This role serves on the Operations & Fund Capacity Leadership Team contributing to organization-wide priorities and problem-solving beyond their area.

Requirements

• You have a deep, growing personal relationship with Jesus and a genuine desire to see people’s lives transformed by Jesus
• You are a strong leader with the ability to develop a strong team
• You are sufficiently skilled and intuitive in communications and creative work to be able to provide staff/vendors with effective feedback that shapes high-quality creative outputs
• You are relationally strong, able to build trust and work collaboratively across teams and ministries even in scenarios where you need to lead through influence more than direct authority
• You are energized by bringing clarity and alignment in environments where there are many voices, ideas, and competing priorities
• You are comfortable making difficult prioritization decisions, including saying no to good ideas in order to protect focus on what matters most
• You are eager to experiment with new technologies (like AI), finding ways to enhance creative processes with new tools and approaches
• You are a cultural learner, able to listen, adapt, and navigate a complex organizational environment
• You are service-oriented, responding clearly, thoroughly, and reliably to requests and commitments
• You are committed to excellence and consistency, while maintaining a healthy and sustainable pace
• 3+ years of leadership or management experience
• Strong project and workflow management experience
• Experience in creative services, marketing, or communications
• Familiarity with branding, media, and campaign development
• Proficiency with project management tools and content management systems
• Proficiency with Google Suite, Microsoft Office, and Adobe Creative Suite
• Experience managing vendors or external partners

Nice To Haves

• Degree in Communications, Marketing, Business, or a related field is an asset
• Experience working cross-functionally and collaborating with multiple stakeholders
• Ability to contribute to the creative process and provide informed feedback on creative work
• Experience working in a non-profit or ministry environment is an asset
• Experience working in a marketing or fundraising agency is an asset

Responsibilities

• Steward and strengthen the P2C brand and organizational voice
• Own the planning and execution of annual stewardship campaigns and donor communications as a core Creative Services output, ensuring they are clear, consistent, and aligned with organizational priorities
• Developing new, effective, multi-channel journey pathways to steward and strengthen the relationship over the first 12-18 months of a donor’s journey with P2C
• Provide stewardship of the P2C-wide brand, ensuring consistency and integrity
• Support the cohesion of ministry sub-brand expressions with the P2C brand
• Translate leadership direction into consistent creative/communication standards
• Ensure creative work reflects the voice and values of the organization
• Own the delivery of Creative Services outputs that are reliable, timely, and aligned with organizational priorities
• Build and maintain strong, trusting relationships with ministries and stakeholders through consistent follow-through, clarity, and responsiveness
• Ensure a consistent standard of quality, clarity, and effectiveness across all creative work applying the principle of “consistently good” over “periodically excellent”
• Oversee the creative process from briefing through execution, ensuring high-quality outcomes
• Develop and present well-considered proposals for new initiatives (ex. campaigns, communication channels) for leadership input and approval
• Provide leadership and direction for the Creative Services team
• Foster a team culture characterized by: High morale and relational health Strong interdependence across team and ministries Consistently strong output
• Engage the team in both operational execution and creative collaboration
• Develop team members through coaching, feedback, and ongoing leadership
• Evaluate and prioritize incoming requests in light of organizational objectives
• Make and communicate clear decisions on what work to accept, decline or defer
• Actively protect team capacity by avoiding unnecessary or low-impact work
• Pilot and implement new tools and approaches, including AI, to improve workflows and outcomes
• Identify and propose improvements to systems, processes, and creative approaches
• Serve as a leader on the Operations + Fund Capacity team with a “first-team” mindset
• Prayerful engagement with weekly chapel services and semi-annual days of prayer
• Participate in ministry partner development — building a team of ministry partners to support the mission of P2C financially as donors and as prayer partners, embracing and pursuing an annual fundraising target
• Active participation in weekly Chapel services and other ministry specific prayer / bible study times.
• Attendance and participation in the semi-annual Worldwide Day of Prayer.
• Attendance and participation in All Staff Forums.
• Special projects as assigned

Benefits

• Employer-paid extended health and dental benefits
• Health Care Spending Account
• Group RRSP contribution options with up to 4% matching after 1 year of employment
• Access to our Employment Assistant Program (EAP)
• Paid vacation
• Mentorship opportunities
• Additional vacation time between Christmas and New Year
• Free registration to FamilyLife Weekend Getaway across Canada
• Discounts at our P2C Store

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed