Manager, Creative Art Director - Retail Bank

Capital One • Richmond, VA

4d • Hybrid

About The Position

Capital One is seeking an experienced designer with a record of creative leadership, strong results, and a modern, elevated portfolio to support the Retail Bank creative team. The role brings the brand to life for different audiences, products, and digital channels. The position partners with creative directors to define work and with art directors and copywriters to deliver it, contributing as a lead designer to creative development and design systems and leading project teams as a creative lead. Candidates must provide a portfolio of creative work for consideration.

The role is designated hybrid, with on-site presence required according to Capital One’s hybrid policy for the designated office location. It is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The listed full-time annual salary ranges vary by location: $138,100–$157,700 for the Sales Territory and Richmond, VA; $151,900–$173,400 for McLean, VA; and $165,700–$189,200 for New York, NY. Candidates working in other locations are subject to the applicable location pay range.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of experience leading creative teams.
• At least 3 years of experience designing for digital channels, including social media.
• At least 5 years of experience as an art director using design tools such as Adobe Creative Suite and Figma.
• Provide a portfolio of creative work for consideration.

Nice To Haves

• 5 or more years of experience directly leading creative teams.
• Experience at a large in-house creative team.
• Experience working with a Fortune 100 brand.
• Experience in storyboarding, motion graphics, and/or video production.
• Experience with premarket and in-market testing tools.
• Experience leveraging GAI, personalization, and optimization tools in creative development and marketing.

Responsibilities

• Design for digital channels, including paid social, display, email, web, and SEM, maintaining close attention to detail and a high standard of creative excellence.
• Develop design systems, libraries, AI-tool integration, and guidance aligned with brand standards to help internal and agency teams elevate and scale their work.
• Lead and inspire teams of art directors, designers, and copywriters, including full-time associates, contractors, and agencies, to create strategically grounded, insight-driven work and elevate craft across the group.
• Apply expert knowledge of advertising and marketing trends to translate business intent into creative strategies and executions that market products effectively.
• Understand intended audiences, interpret market research and test results, and use findings to develop and optimize creative.
• Build and maintain relationships with partner groups, including digital, marketing, operations, and legal, to anticipate and address obstacles and position Brand Creative as a strategic thought partner.
• Present and influence in a convincing, inspiring manner to increase buy-in and identify opportunities for the team and department.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager