Manager, Corporate Training

Osgoode•Ottawa, ON

13d•CA$79,985 - CA$88,645•Onsite

About The Position

Established in 1982, Osgoode Properties is one of eastern Canada’s largest owners of residential rental apartments. Osgoode owns and manages approximately 5000 homes in 23 quality residential communities in Ottawa, Gatineau, Edmonton and Calgary. The company also owns and manages many residential and commercial holdings in Toronto, Montreal, Atlanta and Florida. A commitment to delivering consistently high customer service levels has earned Osgoode a unique reputation in the industry. Our team of professionals promptly responds to tenant concerns and needs, with sensitivity and flexibility. Osgoode’s pride of ownership is reflected in the proactive care and maintenance programs performed on every property. The attention to detail is evident in the cleanliness and overall condition of the building exteriors, landscaping, common areas and suites. At Osgoode Properties we are continually investing in our people and communities to provide our residents with the greatest rental home value available. We are currently recruiting for an on-site Manager, Corporate Training. POSITION SUMMARY Reporting to the Director, Training and Compliance, the Manager, Corporate Training is responsible for the design, delivery, and continuous improvement of training programs across the organization. This role ensures that all site and corporate employees are equipped with the knowledge, tools, and skills required to perform effectively, while maintaining compliance with company policies, operational procedures, and applicable legislation. The Manager, Corporate Training leads engaging, scalable learning experiences—ranging from onboarding programs and instructor-led sessions to digital learning and microlearning—while partnering with property management and leadership teams to drive consistency, performance, and operational excellence.

Requirements

Post-secondary education in Business Administration, Human Resources, Education, or a related field
3-5+ years of experience in corporate training, learning & development, or property management
Proven experience facilitating training programs and onboarding initiatives
Strong presentation, facilitation, and coaching skills
Strong organizational and interpersonal skills
Strong communication skills, both written and verbal
Ability to manage multiple priorities across regions
Proven experience working with senior leadership and cross-functional teams
Strong conflict management skills addressing learner resistance
Ability to adapt and respond to diverse learners and learning styles
Advanced proficiency in the Microsoft 365 suite to support communication, reporting, and training delivery
Creative content development tools for training materials (For example: Canva, Adobe Illustrator)
Video production and editing tools to support modern learning formats (For example: Clipchamp, Capcut)

Nice To Haves

Fluency in French
Experience in instructional design and adult learning principles
Strong reporting, analytics, and program evaluation skills
Train-the-Trainer or Coaching certification
Experience with enterprise property management systems (preferred, but not required)
Digital workflow and project management platforms (Monday.com)
E-learning authoring tools (Articulate 360) for scalable training solutions
Hybrid training technology to facilitate seamless in-person and virtual learning environments (e.g., OWL cameras)

Responsibilities

Design and deliver engaging training programs, including but not limited to: New hire onboarding for Site Administrators, Leasing Associates, Property and Portfolio Managers, Training and Compliance Summer Students, Corporate Summer Student; Instructor-led training (in-person and virtual); Lunch-and-learn session and workshops; Compliance and policy training; Systems training; Refresher and upskilling sessions; Leadership and soft skills training (communication, customer service, conflict resolution).
Facilitate interactive and engaging sessions using a variety of delivery formats and tools.
Adapt training approaches to meet the needs of diverse audiences and learning styles.
Design, develop, and maintain training materials, including: Training manuals, Standard Operation Procedures (SOP’s) and process documentation; Slide decks, facilitator guides, and job aids; E-learning modules and microlearning content; Video-based and interactive training content.
Ensure all materials align with corporate policies, procedures, and brand standards.
Update content regularly to reflect operational, system, and legislative changes.
Assess training needs in collaboration with leadership and site teams.
Develop structured onboarding programs and training schedules.
Build scalable training programs that support organizational consistency.
Coordinate internal and external training initiatives where applicable.
Provide coaching and guidance to employees and managers across all levels.
Support new employees through onboarding and follow-up training.
Partner with site leaders to identify and address knowledge or performance gaps.
Encourage a culture of continuous learning and development.
Support adherence to company policies, procedures, and systems (e.g., Yardi).
Identify process gaps and opportunities for operational improvement.
Assist in implementing and training on new policies, procedures, and system updates.
Ensure training programs reflect current legislation and compliance requirements.
Collect feedback to evaluate training effectiveness.
Track participation and engagement in training programs.
Recommend improvements to enhance training delivery and outcomes.
Stay current on industry trends and learning & development best practices.