Manager, Corporate Communications (LAC)

Mastercard•Miami, FL

1d•$117,000 - $193,000

About The Position

The Manager, Corporate Communications (LAC) is a high-impact, hands-on role reporting to the Director, Corporate Communications, LAC. The position delivers Mastercard’s regional external communications strategy across Latin America and the Caribbean, translating regional frameworks into execution. The Manager serves as a trusted counselor to business leads and communications colleagues, bringing media and stakeholder engagement expertise, strong storytelling and execution skills, and the ability to navigate a culturally nuanced region while partnering across regional and global teams. The role bridges regional and local market communications teams and executes communications aligned with global priorities and regional business objectives. It leads storytelling and executive thought leadership, supports priority events and speaking engagements, builds paid and earned media visibility, advances crisis communications, and leads communications initiatives for regional launches, partnerships, campaigns, research, sponsorships, events and business milestones. It also executes LinkedIn and YouTube strategies, manages agency and vendor partners, uses approved communications and AI tools to improve measurement and reporting, and tracks communications and agency performance. The position requires proven communications experience, strong knowledge of the LAC media landscape, exceptional writing and storytelling, business acumen, digital and measurement skills, collaborative project and stakeholder management, and fluency in Spanish and English. Portuguese is a plus. Mastercard describes itself as a merit-based, inclusive, equal opportunity employer. The role carries corporate security responsibilities, including following security policies, protecting information, reporting suspected violations, and completing mandatory training. The posting states that Mastercard intends to fill the position by 01/17/2027. The listed Miami salary range is $117,000–$193,000 USD, and the successful US-based candidate may be eligible for an annual bonus or commissions depending on the role.

Requirements

Proven communications experience in corporate communications, media relations, public affairs, journalism, an agency or a related field.
Strong knowledge of the Latin American and Caribbean news media landscape and the ability to build trust, navigate regional nuances, and balance local relevance with global standards.
A track record of developing strategic communications programs that strengthen reputation, support business priorities and deliver measurable results.
Exceptional writing, editing and storytelling skills across formats, including the ability to simplify complex topics.
Strong business acumen and experience preparing senior leaders for communications initiatives.
Digital and visual aptitude, with experience using social platforms, analytics, measurement tools and approved AI solutions to enhance communications effectiveness.
Collaborative and culturally aware approach, with strong organization, project management, agency management and stakeholder management skills; commitment to quality, sound judgment and disciplined execution.
Experience working in matrixed organizations with regional and local structures.
Data-driven mindset focused on impact and performance.
Fluency in Spanish and English.
Ability to comply with Mastercard information-security policies and practices, protect information, report suspected violations or breaches, and complete mandatory security training.

Nice To Haves

Experience in financial services, payments, technology, fintech or another regulated industry.
Fluency in Portuguese.

Responsibilities

Serve as a bridge between regional and local market communications teams within the regional-versus-market operating model.
Execute the regional external communications strategy in alignment with global priorities and regional business objectives.
Lead storytelling on innovation, partnerships, financial inclusion and digital transformation, ensuring market relevance and consistency with global and regional messaging.
Drive executive thought leadership for regional and visiting regional or global executives, including bylines, talking points and briefing materials for news or industry forums.
Support priority events and speaking engagements for regional executives to strengthen corporate reputation and visibility.
Build paid and earned visibility across business, financial, technology, trade, consumer and policy media by developing timely, accurate and locally tailored story angles and press dossiers.
Advance regional crisis communications strategies and frameworks by maintaining the crisis playbook and conducting ongoing monitoring and analysis to identify risks, inform responses and protect Mastercard’s reputation.
Lead communications initiatives for regional launches, partnerships and campaigns, including internal approvals for Mastercard-led, customer-led and joint announcements, research, sponsorships, events and business milestones.
Execute the region’s LinkedIn and YouTube social media strategy by developing channel-specific content across owned platforms, including the newsroom, and using multimedia storytelling to engage audiences, support local markets and advance business and reputation objectives.
Manage agency and vendor partners by providing clear briefs, creative direction, disciplined timelines and quality execution.
Use approved communications and AI tools to improve measurement, insights, reporting, planning, content development, media monitoring and reputation management.
Track and report news-performance and reputation KPIs, and monitor agency performance against agreed KPIs.
Meet corporate security responsibilities by abiding by security policies, ensuring information confidentiality and integrity, reporting suspected security violations or breaches, and completing required security training.

Benefits

Medical, prescription drug, dental, vision, disability and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days, prorated based on date of hire.
10 annual paid U.S. observed holidays.
401(k) with company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Eligibility for tuition reimbursement.
Annual bonus or commissions may be available depending on the role.