Manager, Corporate Accounts Onboarding
About The Position
Grubhub’s Corporate Accounts team empowers companies to master one of their most overlooked spend categories: food. We provide a centralized platform for everything from individual meals to large-scale catering, backed by reliable delivery and consolidated billing. As part of the Sales organization, the Onboarding team is responsible for driving rapid platform adoption and managing critical order triage for new accounts. As the Onboarding leader, you will manage a small, specialized team and serve as the strategic architect of the client journey. You will be responsible for identifying operational bottlenecks and embedding upsell opportunities into the initial 30-day lifecycle. Reporting to the Director of Sales, you will partner with Sales and Client Success leadership to accelerate time-to-first-order and optimize onboarding paths. This is a customer-facing role that will involve 10+ hours of customer calls/zooms per week.
Requirements
- 8+ years of professional experience, 6+ years of experience in a B2B Sales, Onboarding or Implementation roles
- Strong commercial acumen with the ability to recognize and unlock incremental client spend
- Passion for talking with customers to resolve their problems
- Passion to partner with Sales and cross-functional teams to optimize the client journey
- You don't wait for instructions; you are a self-starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline
- Comfort navigating high stress situations and experiencing de-escalating client complaints
- Strong organizational skills and attention to detail
- Requires technical competence and an aptitude for learning new systems
Nice To Haves
- Proficiency with Salesforce, Churnzero, and Pendo is a plus
- Experience building from 0 to 1 without a proven playbook
Responsibilities
- Strategic Velocity: Own the reduction of "Time to First Order."
- Develop and refine program-specific success metrics (e.g., 80% activation by Day 21).
- Team Leadership & Coaching: Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
- Cross-Functional Optimization: Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
- Upsell Integration: Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers.
- Best Practice Governance: Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models.
Benefits
- We offer a competitive salary package including equity and 401K.
- Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
