Manager, Copay Capabilities

AbbVie•Mettawa, IL

4d•$109,500 - $208,500

About The Position

The Manager, Copay Capabilities works within AbbVie’s Copay Center of Excellence (COE) to support the development and advancement of innovative capabilities in the copay space. The role works with internal partners and external vendors to identify opportunities, shape ideas, and bring new copay capabilities to life. The Manager partners with APEX, BTS, Copay Program Management teams, and other cross-functional stakeholders to translate business needs into practical solutions that improve affordability program effectiveness, strengthen operational execution, and expand the organization’s use of copay information. The position supports innovation initiatives from opportunity assessment and capability planning through piloting and implementation. It also helps coordinate workstreams, develop business cases and requirements, share insights and best practices, and advance tools and solutions involving data, analytics, technology, automation, and AI. The role collaborates with partners across AbbVie and with external copay, data, analytics, technology, and innovation vendors.

Requirements

Bachelor’s degree required.
3–5 years of experience in pharmaceuticals, healthcare, patient services, market access, finance, analytics, operations, technology, or a related commercial function.
Strong project management, problem-solving, and organizational skills.
Ability to plan, prioritize, execute, follow up, and escalate issues in a fast-paced environment.
Ability to collaborate across functions and build effective working relationships with internal partners and external vendors.
Strong written and verbal communication skills, including the ability to translate complex concepts into clear business requirements and stakeholder updates.
Curiosity and interest in innovation, technology, analytics, automation, AI, and emerging healthcare affordability solutions.
Ability to influence without authority, gain alignment, and move work forward across matrixed teams.
Comfort analyzing business needs, operational processes, vendor capabilities, and stakeholder impacts.
Awareness of the compliance and regulatory environment for pharmaceutical manufacturers.

Nice To Haves

Master’s degree.
Experience supporting cross-functional projects, capability development, process improvement, vendor partnerships, or technology-enabled business initiatives.
Working knowledge of patient support programs, copay programs, affordability solutions, or the healthcare access landscape.
Experience with data, reporting, dashboards, business intelligence tools, or technology-enabled process improvement.

Responsibilities

Support identification, evaluation, and development of copay capabilities addressing patient access, affordability, operational, and business needs.
Partner with the Associate Director, Copay Capabilities, to translate strategic priorities into innovation roadmaps, project plans, and capability requirements.
Work with APEX, BTS, Copay Program Management, Patient Services, Finance, Legal/OEC, and other stakeholders to assess opportunities and advance initiatives.
Collaborate with external vendors to explore, assess, pilot, and implement solutions that improve copay program performance, insight generation, fraud and abuse mitigation, patient experience, and operational efficiency.
Help develop business cases, capability briefs, requirements, timelines, and success measures for copay innovation initiatives.
Lead day-to-day coordination of selected copay capability workstreams, including milestones, risks, dependencies, and stakeholder communications.
Support collection, organization, and sharing of copay information, insights, and best practices across AbbVie.
Partner with data, analytics, and technology teams to advance internal tools, reporting, automation, AI-enabled capabilities, and other decision-making solutions for the Copay COE.
Communicate clearly, escalate issues appropriately, and support disciplined execution and a collaborative team culture.