Manager, Control Testing

ManulifeWaterloo, ON
CA$113,000 - CA$163,000Hybrid

About The Position

Join our Global Technology Governance & Control team! We are the first line of defence in our organization, focused on managing and mitigating risk. We partner with leadership to develop risk culture, define strategy, and deliver the tools, insights, and expertise needed to make confident, risk-aware decisions. Our work supports the broader Technology and Enterprise strategies — and we’re transforming! We are building a shared service Line 1B function that performs control testing on behalf of Line 1. The team provides objective, risk‑based testing across cybersecurity, infrastructure, cloud, data platforms, and operational technology domains. This work strengthens first‑line accountability, enhances transparency, and supports alignment with regulatory expectations, including the OSFI E‑21 Operational Risk and Resilience Guideline.

Requirements

  • A strategic problem solver who’s passionate about risk and ready to lead.
  • 5+ years of progressive experience in Audit, Technology Risk, Information Security, Operational Risk, and Business Resiliency, within a global financial services organization.
  • Demonstrated ability to assess business processes and their risk implications, and make practical, beneficial recommendations.
  • Familiarity with key control frameworks and their application to technology environments.
  • Proven project management skills and ability to work independently while inspiring others' work quality.
  • Experience with data analytics to improve testing coverage and efficiency.
  • Hands-on experience with GRC tools (Archer preferred), Co-Pilot and Power BI.
  • Expertise in risk methodologies, control design, and audit standards.
  • Exceptional verbal and written communication skills — you can simplify complexity and tell compelling stories with data.
  • Comfortable working across global time zones and navigating diverse collaborator environments.

Nice To Haves

  • Professional designation preferred (e.g., CPA, CIA, CISA) and university degree or equivalent experience in Computer Science, Information Technology, Business, or related field.

Responsibilities

  • Implements a Risk‑Based Control Testing Program: Lead standardized, risk-based Line 1 control testing across technology domains and deliver clear, objective insights. Conduct scoping, sampling, test procedure development, evidence evaluation, issue identification, and retesting in accordance with Line 1 testing standards. Produce high quality‑ reporting and thematic analysis aligned with OSFI E‑21 and internal expectations.
  • Modernize Control Testing: Leverage automation, analytics, and AI enabled tools to improve depth, coverage, and consistency of testing. Perform continuous monitoring of control performance, identify themes and trends and make recommendations for control improvements.
  • Keep Us on Track: Contribute to weekly and monthly reporting, including scorecards, dashboards, and key operational metrics.
  • Be a Global Voice: Represent the team in global forums, leadership meetings, offsite, and conferences — sharing insights and shaping strategy.

Benefits

  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
  • various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
  • generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
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