Manager, Content
About The Position
The Leading Hotels of the World is seeking a Manager, Content to join its newly created Content & Creative Studio team. The role creates, edits, publishes, and maintains high-quality content that brings the LHW brand to life across audiences and channels. Reporting to the Senior Manager, Editorial Content, the Manager, Content is responsible for editorial and marketing content development, digital publishing, and member hotel content quality across LHW.com and other digital experiences. The role works closely with Brand & Communications, Audience Strategy & Marketing, Digital, and Member Experience to deliver engaging, accurate, and consistent content supporting brand awareness, customer engagement, and commercial growth. This is a full-time position located in New York City. The workplace policy allows remote work three days a week and requires work in the NYC office two days a week, Wednesdays and Thursdays.
Requirements
- Bachelor's degree in Marketing, Communications, Journalism, English, or a related field.
- 5–7 years of experience in content marketing, editorial, digital publishing, or a related field.
- Exceptional writing, editing, proofreading, and storytelling skills, with strong editorial judgment and attention to detail.
- Experience developing and editing content for digital channels, including websites, email, and social media.
- Experience authoring and publishing content using content management systems and digital publishing workflows.
- Experience with digital asset management platforms, such as Cloudinary or similar.
- Knowledge of SEO, accessibility, and digital content best practices.
- Experience managing large volumes of content while maintaining accuracy and consistency.
- Strong organizational skills and ability to balance multiple content projects, priorities, and deadlines in a fast-paced environment.
- Excellent communication and collaboration skills, with the ability to work effectively across marketing, digital, and commercial teams.
- Passion for luxury travel, hospitality, and creating engaging customer experiences.
Nice To Haves
- Experience in hospitality, travel, luxury, lifestyle, or media.
- Experience with Contentful.
Responsibilities
- Research, write, edit, and adapt editorial and marketing content showcasing LHW, its member hotels, destinations, and products.
- Develop content for marketing campaigns, commercial initiatives, product launches, partnerships, and business priorities.
- Adapt content for multiple audiences, channels, and formats while maintaining a consistent brand voice and editorial standards.
- Support editorial plans and content calendars in partnership with the Senior Manager, Editorial.
- Author, edit, and publish content in LHW's Contentful content management system, ensuring it is structured, accurate, and optimized for digital experiences.
- Lead content quality reviews for member hotel onboarding, hotel content updates, and ongoing enhancements across LHW.com and related digital experiences.
- Partner with the Jr. Creative Designer to manage digital assets in Cloudinary, ensuring imagery, metadata, and assets are organized and maintained according to enterprise content standards.
- Coordinate content reviews, approvals, and publishing schedules with internal teams and member hotels.
- Maintain editorial standards, content quality, accuracy, and consistency across digital and marketing content.
- Apply SEO, accessibility, and digital content best practices to improve discoverability and user experience.
- Support enterprise content governance by following content models, taxonomy, publishing standards, and editorial guidelines.
- Monitor content performance and recommend improvements based on analytics, user feedback, and editorial best practices.
- Partner with Brand & Communications, Audience Strategy & Marketing, Member Experience, and Digital teams to develop and maintain high-quality content.
- Support development of content showcasing member hotels and destinations across traveler and advisor experiences.
- Contribute to the evolution of LHW's enterprise content capability through process improvements, collaboration, and innovation.
Benefits
- 22 days of paid time off (PTO).
- 11 paid holidays, including birthdays as a floating holiday.
- Medical coverage available within the first month.
- Health Savings Account (HSA) with company contribution.
- 401(k) company match up to 4% of salary.
- Up to $500 home office setup credit.
- Up to $500 travel credit.
- Unlimited access to financial advisors.
- Collaborative and inclusive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
