Manager, Content Producer
About The Position
The Manager, Content Developer leads content development operations so teams deliver reliable, high-quality certification products on time and on budget. This role owns planning and execution across the content lifecycle—defining scope, building schedules and estimates, managing budgets and vendor spend, and proactively removing risks and cross-functional blockers—while ensuring validity, security, and compliance. Above all, the Manager is a champion for candidates and educators, ensuring our certifications provide clear, trusted proof of skills and support learning outcomes in classrooms and test centers. The Manager of Content Development is responsible for building and fostering a team of writers, editors, technical reviewers, instructional designers, and localization specialists. Beyond people leadership, this role creates the operating system that helps the team run smoothly—establishing consistent workflows, quality bars, communication norms, and planning rhythms so work is predictable and scalable. The Content Development team is responsible for developing, testing, releasing, localizing, and maintaining certification and learning products that serve candidates, educators, and testing centers. This leader directs multiple concurrent development activities and the implementation of company strategic initiatives related to certification products, including but not limited to: designing products, ensuring the content and measurement validity of products, and managing staff members supporting the development process. This role is accountable for strong project execution—creating clear scopes, building realistic level-of-effort estimates, aligning stakeholders on timelines and success criteria, tracking progress against plans, and proactively managing risks, dependencies, and change requests to protect delivery commitments and budgets.
Requirements
- Bachelor’s degree in business, Liberal Arts, English, Education, Information Technology, Instructional Design, Educational Psychology or equivalent
- 5+ years of experience in a role related to assessment item creation/validation and or assessment standards, such as psychometrics
- 2+ years people management experience
- Must have a high degree of technical proficiency (e.g., Microsoft 365 collaboration tools, content authoring/review workflows, spreadsheets for budget tracking, and project planning/tracking tools)
- Proven management/leadership experience in a certification setting, including personnel leadership, mentoring, and training
- Comprehensive experience in item development, standards alignment, and test design
- Excellent project planning and organizational skills, including the ability to coordinate multiple efforts, build estimates, manage dependencies, and adapt to changes in priorities
- Outstanding oral and written communication skills required
- Excellent analytical and problem-solving skills, especially in a teamwork environment, with comfort making and communicating scope/schedule/budget tradeoffs
- Strong interpersonal skills
- Solid time management - be able to prioritize workload under pressure to meet tight deadlines
- Attention to detail even with repetitive tasks
- Willingness to take on other activities as identified through management that are required for effective execution of the objectives defined for the role, team, department, division, and corporation.
- Strong desire for continual learning
- This individual must be self-directed, driven, and results-oriented with a sense of urgency.
Nice To Haves
- Master's degree in education, Instructional Design, Psychometrics, Business Administration, or equivalent preferred
- Experience with Agile development methodology preferred
- Training experience, especially in a technical domain is highly preferred.
Responsibilities
- Leading and developing Content Development team members and building an effective team operating cadence
- Engaging, onboarding, and overseeing the work of SMEs, content vendors, and other contractors
- Partnering with senior management to plan and deliver content products (scope, estimates, budgets, and schedules)
- Supporting compliance, internal controls, and audit-related documentation for content development investments
- Coordinating activities with clients, vendors, and cross-functional internal teams to deliver a strong candidate and educator experience
- Other duties as required
Benefits
- This position is eligible to participate in an annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
