Manager, Content Mgmt. Ops
About The Position
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The Data & Content Management (DCM) division within the Ministry of Technology and Innovation (TI) is accountable for the Government of Alberta Data Strategy; enterprise-wide content management advice and services including data, information and records services; and the government’s internal artificial intelligence program including robotic process automation. The Enterprise Content Management (ECM) branch provides government-wide leadership, strategic direction and delivery of services related to the governance and management of content, information, and records to ensure they are managed in alignment with applicable legislation and policy instruments.
Requirements
- University degree in a related field such as Public Administration, Library Science, Business Administration, or Information Technology.
- Minimum four (4) years of related experience in Records and Information Management (RIM).
- Intermediate experience with M365.
- A cover letter clearly demonstrating relevant skills and competencies tailored to this position.
Nice To Haves
- Certified Records Manager (CRM).
- Certified Information Practitioner (CIP).
- Formal or applied training in AI, data, or automation (e.g., internal programs such as AI academies, or equivalent hands-on implementation experience)
- Experience applying AI tools or automation to solve business or operational challenges, ideally in records, information, or content management contexts.
- Strong technical skills in M365 and SharePoint Online.
Responsibilities
- Leading the implementation, and modernization of functional retention labels in M365 (Records Management for Purview) SharePoint online ensuring alignment with legislative requirements, operational goals, and digital content management strategies.
- Driving compliance through the supervision of the Alberta Records Management Committee (ARMC) Secretariat. The ARMC is the governing body that approves retention schedules under the Records Management Regulation. The secretariat provides GoA and Agencies Boards and Commissions (ABCs) with advice and consultation on retention, IMT policies and alignment to the records management program, and provides support to the ARMC Secretary.
- AI & Innovation- apply AI to automate classification, retention, and compliance monitoring; use analytics and insights to improve lifecycle management.
- Collaborating with cross-functional teams and stakeholders to streamline workflows, align retention practices, and support enterprise-wide adoption.
- Supervising the technical team for monitoring, analyzing, and resolving retention schedule-related issues in M365, leveraging data insights and reporting tools to ensure accountability, mitigate risks, and improve processes.
- Driving continuous improvement by implementing automation tools, refining workflows, and developing performance metrics to measure the effectiveness of retention practices.
- Providing leadership and mentorship to the team, fostering a collaborative work environment, supporting workload management, and ensuring alignment with departmental priorities.
- Representing the branch in governance-related working groups, offering strategic advice, integrating reporting, and supporting compliance and operational objectives.
Benefits
- Management Employees Pension Plan (MEPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Positive workplace culture and work-life balance.
- Leadership and mentorship programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
