Manager, Content Management

Wolters Kluwer•Wichita, KS

8d•Onsite

About The Position

Oversees operations and leads small, high-performing teams of tax SMEs focused on developing next-generation, AI-enabled tax software solutions. Evaluates projects, sets priorities and workflow to ensure deadlines are met. This role will manage tax domain experts and analysts working in Tax Planning and Fixed Assets while partnering closely with Product Management, Software Engineering, UX, and Quality Assurance to accelerate innovation, reduce delivery risk, and create market-leading solutions.

Requirements

Bachelor’s degree in Accounting or Business or equivalent combination of education and work experience.
Minimum 4-6 years of experience in tax software product development.
CCH Tax software development experience
Technical knowledge and understanding of federal and state tax laws.
Must have extensive personal computer skills.
Strong planning/management/problem solving/leadership ability
Strong written and verbal communications skills are essential
Ability to work in a team environment
Ability to work an extended schedule as required to meet objectives
Strong presentation and communication skills

Nice To Haves

Management of people, processes or products, a plus.
A strong understanding of the Tax Compliance customer and workflow

Responsibilities

Coaches, mentors and/or trains team members
Creates team member goals, monitors and addresses performance.
Verifies the accuracy and completeness of all aspects of assignments by the team.
Designs and develops high quality tax products on a timely basis.
Assigns the products and tasks to team members in order to ensure a balanced workload among team members.
Reviews all error reports written against team products to ensure accuracy.
Ensures that team members follow release procedures to enable timely release of programs.
Assists tax SMEs, Product Management, Software Engineering, UX and QA in the design of tax program specifications.
Responsible for program testing and the design and maintenance of test files for assigned products.
Reviews all products for accuracy and content.
Provides technical assistance to operations and customers, and implements suggestions and recommendations aimed at improving products.
Assists tax SMEs in the completion of assigned projects, and assures their accuracy and timeliness.
Ensures that prompt attention is given to program errors and other problems related to the products assigned to the team.
Trains and instructs new tax analysts on development methods, and company policies and procedures.
Ensures that the staff maintains compliance with company policies and procedures.
Assists in hiring tax personnel and creating and implementing training programs.
Ensures support metrics and expectations are met by staff